Clinical Practice Sup - DHI

Orlando Health, Inc.; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership development

Medical insurance

Dental insurance

Vision insurance

Free virtual visits

Well-being programs

Retirement match

Parental leave

PTO

Flexible leave

Fertility benefits

Adoption assistance

Backup care

Pet insurance

Job summary

Orlando Health Digest Health Institute seeks a Clinical Practice Supervisor to oversee the daily operations and clinical staff within the department. This role ensures adherence to standards, supports staffing, and drives quality improvements.

The position emphasizes collaboration with physicians and administrative leaders, with a focus on efficiency, training, and patient care excellence in a busy clinical setting.

Qualifications

• High school diploma or equivalent.
• Medical Assistant training from an approved technical school or higher.
• BLS Healthcare Provider Certification and one of CMA/RMA/CCMA/NCMA.

Responsibilities

• Oversee daily operations of clinical staff in the department.
• Hire, supervise, assign work, coach, and take disciplinary actions.
• Collaborate with service line leaders to ensure clinical quality and standardization.
• Prepare management reports and support practice development.
• Schedule staffing to meet workload and drive efficiency.

Skills

Interpersonal skills

Customer service

Supervisory skills

Education

High school graduate

Medical Assistant training

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Orlando Health Digest Health Institute

Position Summary

Orlando Health Digest Health Institute

Position Title: Clinical Practice Supervisor

Department: Digestive Health Institue

Status: Full Time - Monday -Friday, 8:00 AM to 5:00 PM.

Location: Zephyrhills, FL

Position Summary: The Clinical Practice Supervisor has operational and clinical supervisory responsibility and is responsible for overseeing the daily operations of the clinical staff within the department.

Why is Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance

Responsibilities

Essential Functions

• The Supervisor focuses on daily operations such as personnel supervision, compliance with organizational policies and procedures,

facility management, patient scheduling and business-related reporting and functions.

• Participates in the hiring, supervision, work assignments, coaching plans, and disciplinary actions of assigned team members.
• Acts as a resource for the service line Assistant Vice President, Director of Operations, and/or Operations Manager.
• Collaborates with the service line Clinical Operations Manager or Director of Nursing to ensure clinical quality and standardization.
• Manages operations to provide physician clients with the most efficient and cost-effective clinical operation.
• Schedule’s staffing to meet changing workload needs.
• Identifies training needs for team members and facilitates development opportunities. This includes the evaluation of training, implementation, orientation, and participation of education programs.
• Develops, implements, monitors, and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures. Recommends new and/or revised policies and procedures to the department.
• Able to analyze medical records and documentation and identify problem areas.
• Able to collaborate effectively with physicians and administrative staff.
• Assist physician(s) with creation of strategies for efficiency and growth of the practice.
• Provides management reports to physicians and administration for review, practice planning, practice marketing, and completes practice development.
• Proficient in word processing, spreadsheet development, and presentation skills required.
• Strong interpersonal, customer service, and supervisory skills required.
• Provides department level orientation to new team members to include system software, telephone processes and protocols, office equipment usage, departmental policies and procedures, customer service expectations, job competencies, and coaching plans.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Educates and supervises clinical and non-clinical staff.
• Provides necessary documentation relating to policies and procedures.
• Maintains confidentiality of data and information.
• Functions as a member of the medial office management team.
• Knowledge of medical practice protocols and standards.
• Skilled in documentation of patient care including reviewing for accuracy and completeness.
• Other clinical tasks/duties as needed

Qualifications

Education/Training

High school graduate or equivalent.

Successful completion of Medical Assistant training from an approved technical school required or above.

Licensure/Certification

Maintains current BLS Healthcare Provider Certification – and maintains current certification by one of the following agencies:

• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)
• Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com)
• Certified Clinical Medical Assistant (CCMA) by National Health Career Association (NHA) (www.nhanow.com)
• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)

Experience

Two (2) years of related experience required.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.