Clinical Practice Assistant: West Specialties Clinic

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health seeks a Clinical Practice Assistant for the West Specialties Clinic. The role is full-time, 40 hours per week, Monday through Friday, daytime hours, delivering patient check-in, scheduling and medical assisting to ensure smooth clinic operations.

The successful candidate will greet patients, collect information, assist providers, and process payments while maintaining confidentiality and excellent service.

Qualifications

• High School diploma or GED is required.
• 0-1 years related work experience preferred.
• Medical assisting experience through MA/CNA/EMT/PCT or related degree is required.
• Experience with basic computer/web applications is expected.

Responsibilities

• Greet and check in patients and support scheduling and medical assisting.
• Provide courteous, accurate information by phone and in person.
• Verify demographics and insurance information and enter data for billing.
• Collect copayments and direct patients at check-in.
• Facilitate communication among patients, providers and staff.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

MA/CNA/EMT/PCT certificate

Associates Degree in Medical Assisting

Clinical rotation in nursing/medical field

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The West Specialties Clinic is seeking a full time Clinical Practice Assistant to work 40hrs/wk; Monday- Friday; day shift.

Job Summary: Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers.

Essential Responsibilities

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.
• Prepares schedules, patient charts and other documents as needed in accordance with quality standards.
• Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
• Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
• Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process.
• Collects copayments following standards for managing copayment processes.
• Directs patients at time of check in.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.
• Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications.
• Explains processes as needed to help patients meet their needs and insurance requirements.
• Verifies patient schedule to assure patient was seen and enters billing tickets into system.

Required Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Medical assisting experience required through any of the following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting. Current or former nursing or medical student who has completed at least one clinical rotation. Successful completion of BIDMC in-house competency program in 2019.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Competencies

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age Based Competencies

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job

• Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

Pay Range

Pay Range: $21.00 - $28.26. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Vaccination Requirement

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.

Culture

Our culture promotes continuous learning, growth, innovation and a sense of belonging.

Benefits

We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting your patients, we take care of you.