Clinical Practice Assistant/Medical Assistant

Beth Israel Deaconess Medical Center, Inc.; United States; On-site; USD 28,930,000 - 38,931,000; Full time

Job summary

Beth Israel Lahey Health’s Ophthalmology clinic seeks a Medical Assistant to support exam preparation, assist with procedures, and help maintain efficient patient flow. You will assist providers, handle check-in, scheduling, and front desk coordination, ensuring high-quality care and service.

The role requires a high school diploma or GED, 0–1 year of related experience, basic computer skills, and a relevant certificate or clinical experience.

Qualifications

• High School diploma or GED is required.
• 0–1 year of related work experience.
• Basic familiarity with computers and ability to navigate web-based applications.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting.

Responsibilities

• Performs medical assisting duties including vital signs, phlebotomy and assisting during procedures.
• Prepare patients for examination and escort to radiology or labs as needed.
• Monitor, order and maintain medical equipment and supplies.
• Review medication lists in EMRs for licensed practitioner review.
• Queue prescription renewals in EMR and document tasks for billing.
• Schedule diagnostic and lab tests and verify insurance requirements.
• Prepare patient charts and clinical documents per Center standards.
• Check-in patients, collect copays and verify proxies; provide intake forms.
• Record visit dispositions and communicate delays to patients and staff.
• Monitor waiting area and facilitate smooth patient flow; screen calls as needed.

Education

High School diploma or GED

MA/EMT/CNA/LNA certificate or diploma or 5 months patient care experience

0-1 year related work experience

Tools

EMR system

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. In a busy Ophthalmology clinic, performs a variety of clinical duties with a strong focus on medical assisting, including preparing patients for examination, assisting with procedures, and supporting providers in delivering high-quality care. Also assists with key administrative tasks such as patient check-in, scheduling, and front desk coordination to ensure efficient practice operations. Delivers exceptional patient service while supporting both clinical and administrative workflows. Reports to the manager with input from assigned physicians, nurses, and other healthcare providers.

Job Description:

Primary Responsibilities:

• 1. Performs medical assisting duties which may include, but are not limited to, vital signs, height and weight, EKGs, performing phlebotomy and assisting during routine procedures. Ensures that all patient care areas are clean, organized, stocked and ready for patient use. Escorts patients to ancillary service areas such as radiology and lab as needed. (essential)
• 2. Monitors, orders and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked and within expiration dates. (essential)
• 3. Performs initial review of medication lists in the electronic medical record for final review by licensed practitioners. May retrieve schedule VI and over the counter medications only, under supervision of licensed providers; is not authorized to perform licensed personnel duties, which include but are not limited to drawing up medications, medication administration or flushing IVs. (essential)
• 4. Performs appropriate point of care testing, such as lab tests and specimen collection. Implements quality control standards to ensure proper functioning and accuracy of testing equipment. Provides patients with relevant instructions for specific tests and procedures. (essential)
• 5. Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. During the visit, accurately documents tasks, as they are completed, in OMR to ensure proper billing (Facility Worksheet). (essential)
• 6. Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements. (essential)
• 7. Prepares schedules, patient charts and other documents as needed for clinical activities, in accordance with Medical Center standards. Procures and correlates medical correspondence as directed by department. (essential)
• 8. Performs check-in utilizing a computer system, according to standard processes. This includes but is not limited to registration and verification of demographic and fiscal information, collecting copayments, collecting/verifying health care proxy and providing patients with visit questionnaires/forms. (essential)
• 9. Use computer system to record whether appointment was cancelled or patient did not keep the appointment (visit disposition). (essential)
• 10. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and informs patients and providers of delays in a timely manner. Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Ensures waiting room materials are organized and stocked as directed by the department. May answer and screen telephone calls. (essential)

Required Qualifications:

• 1. High School diploma or GED required.
• 2. 0-1 years related work experience required.
• 3. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
• 4. MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Preferred Qualifications:

• 1. Phlebotomy Certificate

Competencies:

• 1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
• 2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• 3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
• 4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• 5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• 6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• 7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• 8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over.

Social/Environmental Requirements:

1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
3. Potential exposure to adverse environmental conditions i. Daily: Exposure to dust,gas,fumes,steam,chemicals, Protective equipment required(Respirator,earplugs, mask,gloves,eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens, Potential exposure to infectious diseases and/or bloodborne pathogens.
4. Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by department Sensory Requirements: Close work (paperwork, visual examination), Color vision/perception, Visual clarity feet, Hot/Cold, Sharp/Dull, Smell, Conversation, Monitoring Equipment, Telephone, Background Noise.

Sensory Requirements:

Close work (paperwork, visual examination), Color vision/perception, Visual clarity feet, Hot/Cold, Sharp/Dull, Smell, Conversation, Monitoring Equipment, Telephone, Background Noise.

Physical Requirements:

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. This job requires frequent sitting, walking, standing, bending neck, bending waist, twisting neck, twisting waist, Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Lifting and carrying items weighing up to 50 lbs, Lifting and carrying items weighing up to 75 lbs, Lifting and carrying items weighing up to or more than 100 lbs, Pull up and/or reposition patient weighing up to 100 pounds without assistance, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs, Pushing items weighing up to 50 lbs, Pushing items weighing up to 75 lbs, Pushing items weighing up to or more than 100 lbs.Rarely there may be Pull up and/or reposition patient weighing up to 250 pounds with assistance, Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance.

Pay Range:

$21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.