Clinical Practice Assistant Per Diem

Mass General Brigham; Malden (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Mass General Brigham is seeking an Administrative Specialist to support clinical service operations. The role involves scheduling, patient check-in/check-out, handling calls, and processing billing forms under general supervision.

The ideal candidate has a High School Diploma, strong Office Suite skills, and excellent organizational ability to manage multiple tasks in a busy clinical setting.

Qualifications

• Education: High School Diploma or equivalent required.
• CMAA certification preferred; office experience 2-3 years.
• Proficiency with Office Suite and ability to manage routine tasks.
• Strong communication, time management, and organizational skills.

Responsibilities

• Perform administrative and clerical duties for clinical services.
• Schedule patient appointments and manage appointment records.
• Greet patients and assist with check-in/check-out.
• Handle calls, routine inquiries, and routing of messages.
• Process billing forms and scan documents to patient records.
• Serve as Super User for scheduling, registration and billing systems.
• Provide training and support to others in these areas.

Skills

Office Suite

Phone etiquette

Time management

Multitasking

Written communication

Education

High School Diploma

CMAA Certification preferred

Tools

Scheduling systems

Registration systems

Billing systems

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as “Super User” for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one’s own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occaca...