Clinical/Practice Assistant Lead, Urology

North Shore Physicians Group, Inc.; Salem (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional开发?

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. seeks a Clinic/Practice Assistant Lead for Salem Urology to support daily operations, scheduling, registration, and billing systems, while ensuring a welcoming patient experience.

This onsite role at 400 Highland Avenue in Salem, MA involves leading by example, guiding staff, and maintaining efficient workflows in a busy outpatient setting.

Qualifications

• High School Diploma or equivalent preferred.
• Five to seven years of office experience required.
• Certified Medical Assistant certification preferred.
• Strong proficiency with Microsoft Office applications and comfort learning clinical administrative systems.
• Excellent communication, organization, and time management skills.
• Proven leadership skills with the ability to support, guide, and collaborate with staff at all levels.
• Ability to adapt to multiple priorities, shifting deadlines, and the needs of a fast-paced outpatient practice.
• Knowledge of basic accounting principles and accurate administrative workflows.

Responsibilities

• Support day-to-day practice operations by aiding workflow and troubleshooting.
• Orient and train team members; serve as a resource for scheduling, registration, and billing systems.
• Lead by example, mentor staff, and ensure a reliable, welcoming patient experience.
• Coordinate scheduling and contribute to maintaining efficient, accurate administrative processes.

Skills

Communication skills

Organization

Time management

Leadership

Problem solving

Microsoft Office

Clinical admin systems

Education

High School Diploma or equivalent

Certified Medical Assistant

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Bring your leadership, organization, and patient-service mindset to a busy outpatient Urology practice where every detail helps patients feel supported and care teams stay on track. Mass General Brigham Medical Group is seeking a Clinic/Practice Assistant Lead to support daily operations at our Salem Urology practice, located at 400 Highland Avenue in Salem, MA.

About the Practice

Our Salem Urology team evaluates and treats a wide range of adult urologic conditions in a collaborative, specialty care environment. The team is board certified and includes experts in minimally invasive surgical techniques, including laparoscopic, endoscopic, extracorporeal, and percutaneous approaches.

Schedule and Location

This is an onsite role based at 400 Highland Avenue in Salem, MA.

• Monday and Wednesday - 8:00 am to 4:30 pm
• Tuesday and Thursday - 8:30 am to 5:00 pm
• Fridays - 9:00 am to 5:30 pm

As the Clinic/Practice Assistant Lead, you will help keep day‑to‑day practice operations running smoothly by supporting workflow, troubleshooting issues, orienting and training team members, and serving as a key resource for scheduling, registration, and billing systems. This role is a great fit for someone who enjoys leading by example, solving problems, supporting staff, and creating a reliable, welcoming experience for patients and providers.

Qualifications

What We're Looking For

• High School Diploma or equivalent preferred.
• Five to seven years of office experience required.
• Certified Medical Assistant certification preferred.
• Strong proficiency with Microsoft Office applications and comfort learning clinical administrative systems.
• Excellent communication, organization, and time management skills.
• Proven leadership skills with the ability to support, guide, and collaborate with staff at all levels.
• Ability to adapt to multiple priorities, shifting deadlines, and the needs of a fast‑paced outpatient practice.
• Knowledge of basic accounting principles and accurate administrative workflows.

Additional Job Details (if applicable)

Why This Role Stands Out

• Opportunity to take on a visible lead role within a specialized Urology practice.
• Collaborative outpatient environment with a strong focus on teamwork, patient access, and operational excellence.
• Meaningful impact supporting both patients and staff through organization, problem-solving, and daily guidance.
• Ideal for an experienced administrative professional who enjoys mentoring others and keeping a busy practice running smoothly.

Benefits That Support You

At Mass General Brigham, employees are our most important resource. We are committed to offering a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well‑being, career growth, and life outside of work.

Our offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support

Remote Type

Onsite

Work Location

400 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$25.99 - $37.83/Hourly

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.