Clinical Practice Assistant Lead - Ambulatory Float Pool

Beth Israel Lahey Health, Inc.; Massachusetts; On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic health care organization that values your skill and compassion. In this role, you will provide essential patient services, ensuring a smooth flow of operations while delivering excellent customer service. You will communicate effectively with patients and staff, assist with clinical tasks, and act as a mentor to others. This is an opportunity to make a significant impact in the lives of patients while working in a supportive and innovative environment. If you're passionate about health care and ready to contribute to a team that makes a difference, this position is for you.

Benefits

Comprehensive compensation and benefits

Continuous learning and growth opportunities

Supportive work environment

Health and wellness programs

Qualifications

• 1-3 years of related work experience required.
• Experience with computer systems and Microsoft Office applications.

Responsibilities

• Communicates with and assists patients and staff in a courteous manner.
• Maintains patient confidentiality and prepares schedules as needed.
• Performs clinical tasks including phlebotomy and vital signs.

Skills

Customer Service

Communication Skills

Problem Solving

Decision Making

Team Leadership

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Web-based Applications

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers. Acts as a team leader, resource and mentor. Staff will be responsible for assessing competency of Ambulatory MA and CPA staff, including all new hires and annual re-assessments.

Job Description:

1. Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
2. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
3. Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.
4. Prepares schedules and other documents as needed in accordance with quality standards.
5. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
6. Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
7. Ensures that patient records, documents, lab slips and X-rays are available with appropriate patient identification so the encounter is productive for both the patient and provider.
8. Performs a wide variety of activities relevant to the clinical setting which may include assisting providers, performing phlebotomy, EKG's, vital signs, etc.
9. Performs lab tests and implements quality control standards as indicated.
10. Provides patients with relevant instructions for specific tests and procedures.
11. Serves as a role model, mentor and resource.
12. Collaborates with practice support team.
13. Provides training and shares knowledge.
14. Oversees the work of others and solicits feedback and ideas to produce quality processes and outcomes.
15. Makes recommendations on how resources can be used more effectively.
16. Monitors patients and visitors entering, waiting, and leaving the practice.
17. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
18. Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
19. Monitors and ensures that patient exam rooms are clean and organized.
20. Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials.
21. Orders supplies and equipment; restocks supplies and monitors for expiration dates.
22. Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.
23. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications.
24. Explains processes as needed to help patients meet their needs and insurance requirements.
25. Assembles records according to medical center policy and as standards are defined by the Joint Commission.
26. Handles requests for patient information according to established guidelines.

Required Qualifications:

1. High School diploma or GED required.
2. 1-3 years related work experience required.
3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
4. MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Preferred Qualifications:

1. Phlebotomy certificate.

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
3. Independence of Action: Ability to follow precedents and procedures.
4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled.

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.