Clinical Pharmacy Manager, Acute Care

UT Southwestern; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

PPO medical plan

No-cost employee coverage

PTO and holidays

TRS retirement programs

Parental leave

Wellness programs

Tuition reimbursement

PSLF qualified employer

Job summary

UT Southwestern in Dallas, Texas, seeks a pharmacy leader to oversee clinical and operational activities, staffing, and daily distribution processes. You will drive cost containment, supervise pharmacist and technician teams, and partner with leaders to meet administrative standards of care.

You will lead clinical initiatives during drug shortages, evaluate therapeutic alternatives with medical staff, and help achieve department goals while mentoring staff and ensuring high-quality patient care.

Qualifications

• Education: a Bachelor’s degree in Pharmacy or PharmD from an ACPE‑accredited school.
• Experience: 3 years of pharmacy management/coordination experience or completion of an HSPAL residency.
• Licenses: Basic Life Support (BLS) required; eligible for Texas pharmacist license within 30 days.

Responsibilities

• Oversees pharmacy distribution processes and develops efficient workflows.
• Leads clinical initiatives and manages drug shortages in collaboration with medical staff.
• Mentors staff, drives continuous process improvement, and supports staffing decisions.
• Coordinates technician orientation, development, training, and certification.
• Provides reporting and analysis of drug purchases, formulary updates, and staffing metrics.

Education

Bachelor's Degree in Pharmacy or PharmD

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Manages both clinical and operational pharmacy activities, priorities, and problem resolution, including pharmacist and technician staffing, workloads, and daily distribution processes. Provides effective status reports to pharmacy leadership, identifies opportunities for cost containment and optimizes the use of resources – especially high‑cost medications. Leads clinical initiatives, determines therapeutic alternatives during drug shortages in collaboration with medical staff leadership and key stakeholders, and assists the pharmacy leadership in achieving administrative goals and departmental standards of care.

BENEFITS

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare‑no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education Bachelor's Degree Bachelor of Science degree or PharmD from an ACPE‑accredited school of pharmacy.
• Experience 3 years of pharmacy management/coordination experience minimum or completion of a Health‑System Pharmacy Administration and Leadership (HSPAL) residency program.
• Licenses and Certifications (BLS) BASIC LIFE SUPPORT certification (AHA or ARC) required by start date. Eligible for licensure by the Texas State Board of Pharmacy (TSBP). Texas pharmacist license with TSBP within 30 Days.

English (speaking, reading, writing)

JOB DUTIES

• Demonstrates continuous performance improvement aligned with annual hospital and departmental targets.
• Meets or exceeds departmental financial goals and objectives.
• Maintains and enforces organizational and departmental policies, procedures, performance improvement initiatives, and environmental/infection control standards.
• Represents the pharmacy professionally in meetings, conferences, and committees in the absence of the Director or when requested.
• Oversees pharmacy distribution processes; develops accurate and efficient workflows, policies, and procedures; oversees annual controlled substance inventory and periodic purchasing inventories.
• Implements, monitors, and evaluates the departmental strategic plan and standards of care; reduces predictable sources of billing, transcription, and dispensing errors.
• Mentors staff in decision‑making, problem identification, and resolution; promotes staff ownership and continuous process improvement.
• Provides reporting and analysis of drug purchase history, non‑formulary usage, unit‑dosed medications, and payroll/workload metrics to support staffing efficiency and cost‑saving initiatives.
• Maintains high visibility and availability; communicates effectively with coordinators and technical staff; contributes ideas and identifies opportunities to improve safe and timely patient care.
• Leads and participates in interview, selection, and hiring processes; evaluates employee performance, completes annual appraisals, and documents commendations and disciplinary actions.
• Coordinates technician orientation, development, education, training, and certification/registration (e.g., PTCB, TSBP).
• Monitors pharmacy information systems; collaborates with Information Resources (IR) and vendors on upgrades and issue resolution; processes formulary additions and CDM updates; assists with charge audits and ensures timely, accurate charging and crediting.
• Manages and develops clinical initiatives; determines therapeutic alternatives during drug shortages and communicates plans with medical staff leadership and stakeholders.
• Supports clinical pharmacists with therapeutic monitoring, patient assessments, lab interpretation, TPN assessments, pharmacokinetic calculations, and other clinical duties.
• Takes decisive action during crises; prioritizes effectively during peak workload periods; exercises sound judgment and is sought for advice.
• Actively teaches pharmacists and pharmacy students in clinical practice; engages in continuing education and professional development; strives to improve patient satisfaction scores.
• Develops People - Coaches, delegates, builds future talent, and constructively addresses employee issues.
• Leads Change - Takes initiative; shows adaptability and strategic thinking; articulates clear vision and champions innovation.
• Drives for Results - Manages operations effectively; follows through; takes accountability; integrates financial understanding; demonstrates technical proficiency.
• Building Teams - Clarifies roles; involves personnel in decision‑making; collaborates across departments; manages conflict constructively.
• Focuses on Customer - Acts with urgency to address service issues; anticipates needs; demands high service levels; ensures training and proficiency.
• Communicates - Encourages candid exchange; writes clearly; listens attentively; shares a compelling vision; communicates quickly about issues affecting staff.
• Duties may include: direct patient interaction/care; interaction with human‑subjects research participants; maintaining or affecting patient records (including financial records) and/or human‑subjects research records.
• Displays friendliness, compassion, sensitivity, kindness, and professional manners in interactions with patients, physicians, and ancillary staff.
• Exhibits open‑mindedness and objectivity in relations with patients, physicians, and ancillary staff; promotes unity and teamwork to achieve common goals.
• Takes initiative to perform job functions and assist co‑workers; displays adaptability to meet changing needs.
• Receives suggestions constructively for improvements and necessary changes in scheduling, procedures, and assignments.
• Demonstrates competence, reliability, self‑control, honesty, and appropriate professional appearance while rendering service.
• Ensures qualified clinicians are accountable to the organization.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Computer skills and accurate data entry.
• Good general health and stress‑coping ability.
• Moderate physical effort: prolonged standing/walking; occasional lifting/carrying (up to 25 lbs); reaching; bending; crouching/stooping.
• Analytical - Synthesizes complex information; researches data; uses experience to complement data; designs workflows and procedures.
• Problem Solving - Identifies and resolves issues timely; gathers/analyzes information; develops alternatives; collaborates effectively; uses reason under pressure.
• Technical Skills - Pursues training and development; continuously builds knowledge and skills.
• Customer Service - Manages difficult situations; responds promptly to needs; solicits feedback; maintains confidentiality; meets commitments.
• Oral Communication - Speaks clearly and persuasively; listens and clarifies; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; reads and interprets written information.
• Teamwork - Balances team and individual responsibilities; welcomes feedback; builds positive team spirit; inspires respect and trust.
• Adaptability - Develops workable implementation plans; communicates changes effectively; builds commitment; overcomes resistance; monitors transitions; handles frequent change, delays, or unexpected events.
• Delegation & Supervision - Delegates work; sets expectations; monitors activities; provides regular feedback; develops staff skills; applies internal/external customer feedback; improves processes and services.