Clinical Patient Navigator

Healogics, LLC.; Athens (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

Healogics is seeking a Medical Administrative Assistant to support the wound care center’s daily operations and patient flow. You will greet patients, schedule, verify insurance, enter charges, and help coordinate testing under the RN/provider supervision.

Ideal candidates have a high school diploma or GED, CMA/CNA/EMT certification, and 2+ years in medical office administration, with strong organizational and communication skills.

Qualifications

• High School Diploma or GED; Associate’s degree preferred.
• Graduate from CMA, EMT or CNA program approved by CAAHEP or ABHES.
• Current CMA, CNA or EMT certification in the state of employment.
• Minimum of two years of office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Responsibilities

• Coordinate with Center leadership to maximize daily patient census.
• Greet patients and visitors, answer and route calls to staff.
• Obtain and verify patient insurance information, including pre-certifications and pre-authorizations.
• Enter charges and reconcile them; prepare monthly patient survey data.
• Assemble and file patient charts; coordinate ancillary testing.
• Gathers patient information and equipment for RN/provider.
• Communicate with team to ensure quality of care.
• May function as a Documentation Assistant (scribe).
• Perform other duties as required.

Skills

BLS

MS Office

Communication

Time management

Confidentiality

Teamwork

Education

High School Diploma or GED

Certified CMA/CNA/EMT program

State CMA/CNA/EMT certification

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

Essential Functions/Responsibilities

Administrative Functions:

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation, as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.

Clinical Functions

• Under the direction of the RN/Provider, provides wound-related patient care as approved by hospital protocols, Policies & Procedures and scope of practice and with documented competencies where necessary
• May assist with intake and discharge within scope of practice and according to hospital bylaws and completion of appropriate skills competencies
• May perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics hyperbaric training and completion of required skills competency
• May assist in Vein Clinic within scope of practice after Healogics Vein Clinic training completed (if applicable)
• Gathers patient information.
• Gathers necessary equipment and supplies for the RN or provider.
• Reports quality of care issues to Clinical Nurse Manager
• Communicates as needed with all team members regarding therapeutic interventions to ensure quality of care.
• May function as a Documentation Assistant (scribe) in accordance with Healogics policy
• Performs other duties as required.

Required Education, Experience And Credentials

• High School Diploma or General Education Development (GED); Associate’s degree preferred
• Graduate from a Certified Medical Assistant (CMA), Emergency Medical Technician (EMT) or Certified Nursing Assistant (CNA) program approved by the Commission on Accreditation of Allied Health Program (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES).
• Current CMA, CNA or EMT Certification licensed in the state of employment - to be maintained throughout the duration of employment in the position
• Minimum of Two (2) or more years office administration experience is required; Preferably in a medical setting, acute hospital, rehabilitation hospital, or skilled nursing unit.
• Prior medical coding experience preferred

Required Knowledge, Skills And Abilities

• Demonstrated competency in BLS (Basic Life Support)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more)
• Viewing computer screen for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Reading
• Lifting/moving items up to 75 pounds with equipment assistance
• Pushing/pulling
• Bending/stooping
• Communicating
• Writing
• Close, distance and peripheral vision
• Reaching/grasping/touching with hands
• Detecting sounds by ear
• Repetitive motions

Work Environment

• Primarily indoors environment
• Patient care environment
• Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc)
• Exposure to mechanical equipment
• Proximity to moving objects

The hourly rate for this position generally ranges between $16.17-$19.84 Per Hour

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.