Clinical Outreach Representative

AMFM Healthcare; Lancaster (Lancaster County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401k plan with company match

PTO and floating holidays

Educational Assistance Reimbursement

Job summary

AMFM Healthcare in Lancaster, PA is seeking a Clinical Outreach Representative to serve as the face of the organization in the community. You will develop outreach strategies, cultivate relationships with referring providers, and identify new business opportunities to expand our patient referrals.

Based in South Central PA with travel across Harrisburg, Lancaster and York, this full-time role requires in-person presence, strong communication skills, and a drive to connect people with

Qualifications

• Valid driver’s license with ability to be insured by auto policy; 4 years driving, 23+, ≤3 moving violations, ≤1 major violation in 3 years.
• Minimum 1 year experience in healthcare marketing, business development, or clinical outreach.
• Associate’s degree in Marketing, Communications, or related field preferred.
• Experience using CRM software, particularly Salesforce.
• Strong verbal and written communication skills with professionals across stakeholders.
• Familiarity with clinical and medical terminology is a plus.
• Highly organized, self-motivated, and able to work independently in the field.

Responsibilities

• Develop and execute outreach strategies to grow AMFM Healthcare's referral network.
• Build and maintain meaningful relationships with healthcare providers and community partners.
• Serve as the initial contact for potential clients, gathering essential information for admissions and clinical teams.
• Represent AMFM at events, conferences, and professional gatherings.
• Maintain and manage CRM records (Salesforce) to ensure accurate tracking of outreach efforts and referrals.
• Collaborate with admissions and clinical teams to ensure smooth transitions of care.
• Support the training and development of new outreach team members.
• Organize and participate in marketing events, such as lunch-and-learns, community dinners, and industry events.

Skills

Verbal communication

Written communication

Relationship building

Business development

Education

Associate's degree in Marketing/Communications

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Outreach Representative

Lancaster, PA, US

4 days ago Requisition ID: 4127

Salary Range: $90,000.00 To $120,000.00 Annually

Full-Time | Exempt | Based around South Central PA; Harrisburg, Lancaster and York areas.

This position is not remote and requires regular travel within the territory listed at the top of the job posting.

Join a Mission-Driven Team at AMFM Healthcare

At AMFM Healthcare, we provide exceptional mental health treatment with compassion, integrity, and a commitment to excellence. We are seeking a passionate and results-driven Clinical Outreach Representative to support our growth by cultivating strategic partnerships and expanding our presence across key markets.

About the Role

As a Clinical Outreach Representative, you will be the face of AMFM Healthcare in the community—building strong relationships with referring providers, identifying new business opportunities, and serving as an initial point of contact for prospective clients. You will help drive our mission forward by connecting those in need with life-changing care.

Key Responsibilities

• Develop and execute outreach strategies to grow AMFM Healthcare's referral network.
• Build and maintain meaningful relationships with healthcare providers and community partners.
• Serve as the initial contact for potential clients, gathering essential information for admissions and clinical teams.
• Represent AMFM at events, conferences, and professional gatherings.
• Maintain and manage CRM records (Salesforce) to ensure accurate tracking of outreach efforts and referrals.
• Collaborate with admissions and clinical teams to ensure smooth transitions of care.
• Support the training and development of new outreach team members.
• Organize and participate in marketing events, such as lunch-and-learns, community dinners, and industry events.

Qualifications

• Possess valid driver’s license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 23 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.
• Minimum of 1 year of experience in healthcare marketing, business development, or clinical outreach.
• Associate’s degree in Marketing, Communications, or a related field preferred.
• Experience using CRM software, particularly Salesforce.
• Strong verbal and written communication skills with the ability to engage professionally with a wide range of stakeholders.
• Familiarity with clinical and medical terminology is a plus.
• Must be highly organized, self-motivated, and comfortable working independently in the field.

Additional Skills & Requirements

• Proficiency in Microsoft Office, Adobe Acrobat, and Google Workspace.
• Understanding of healthcare services, patient referral processes, and community outreach best practices.
• Ability to sit for extended periods and occasionally lift up to 5 lbs.
• Travel within designated regions may be required for events and outreach efforts.

Why AMFM Healthcare?

We believe in treating the whole person, not just the diagnosis. Our team is driven by purpose, supported by strong clinical leadership, and committed to transforming lives. At AMFM, you’ll find a supportive culture, continuous professional development, and the opportunity to make a real difference.

Benefits for full time employees:

• Medical, Dental, and Vision plans through Anthem.
• FSA/HSA Accounts.
• Life/AD&D insurance through Anthem, 100% paid for by the employer.
• 401k plan with employer match.
• PTO, Self Care Day, and Floating Holiday.
• Educational Assistance Reimbursement Program.
• Employee Assistance Program.
• Health and Wellness Membership.

AMFM Healthcare is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.