Clinical Outreach Liaison

amaehealth; Boston (MA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Amae Health is seeking a driven, relationship-oriented Community Liaison to own referral growth in the Boston region. This hybrid role blends territory-building business development with hands-on patient advocacy, building networks of hospitals, EDs, and outpatient providers to create a steady pipeline of referrals and guide patients through warm handoffs into care.

You'll meet patients in hospitals, at home, or in the community to ensure smooth transitions, manage urgent patient situations, and

Qualifications

• Hybrid role combining business development and patient advocacy
• Requires home address within the Boston region
• Travel throughout the territory for visits and outreach

Responsibilities

• Referral Partner Development & Territory Growth: build relationships with hospitals, EDs, and outpatient providers; grow referral volume
• Warm Handoff & Patient-Facing Support: manage warm handoffs in hospital/home/community settings to ensure care transitions
• Pipeline Management & Reporting: maintain CRM records and report pipeline health and outcomes

Job description

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide.

Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems-including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit -collaborate with us to expand this level of care.

Alongside care delivery, we are building the science and technology the field has long lacked-proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness.

The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities.

The Team

We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system-we are redefining it.

Every function-finance, product, people, growth, technology-exists to serve one goal: better outcomes for the people we care for.

The Role

Amae Health is seeking a driven, relationship-oriented Community Liaison to own referral growth in the Boston region. This is a hybrid role: part territory-building business development, part hands-on patient advocate. You'll build and manage a network of hospital systems, EDs, discharge planners, and outpatient providers to create a consistent pipeline of qualified referrals - and you'll personally walk many of those patients through the warm handoff into care, meeting them in the hospital, at home, or in the community to make sure the transition actually holds.

This full-time role requires a home address within the Boston region and regular travel throughout the territory.

If you've built a book of business before; in healthcare sales, referral management, or provider partnerships, and you also care enough about the outcome to stay with a patient through a hard transition, this is your territory to build.

What You Will Own

Referral Partner Development & Territory Growth (60%)

• Build and manage a target list of referral partners across hospitals, EDs, community mental health centers, and outpatient providers in Los Angles, segmented by priority and referral potential
• Run systematic, recurring outreach to existing partners. This means regular touchpoints, not one-and-done visits in order to protect and grow referral volume from your top accounts
• Prospect and activate new referral sources based on net-new active referral source targets per quarter
• Build relationships at multiple levels within a health system: discharge planners and case managers day-to-day, with a path to physician and leadership-level relationships over time
• Re-engage lapsed or dormant referral sources by identifying why volume dropped and rebuilding the relationship
• Understand the competitive landscape in your market; including where patients are currently being referred instead, and why, and adjust your approach accordingly
• Represent Amae at community events, provider in-services, and health system meetings to build visibility and credibility in the market
• Serve as the face of Amae Health in your market and the person providers call first

Warm Handoff & Patient-Facing Support (20%)

• Personally manage the warm handoff for referred patients by meeting them in the hospital, at home, or in the community as needed to reduce drop-off between referral and first visit
• Own rapid response for urgent patient situations, coordinating directly with hospital systems, social workers, and discharge planners to move patients into care without delay
• Be the person a patient or family trusts to walk them through the door, often at their most vulnerable moment

Pipeline Management & Reporting (20%)

• Maintain complete, accurate, real-time CRM records of every touchpoint, referral, and outcome
• Own a quarterly market plan with named accounts, targets, and outreach cadence, built in partnership with clinical and leadership teams
• Report weekly on pipeline health, conversion, and account-level risk

Targets You'll Be Measured On

• Total qualified referrals per month
• Refe