Clinical Operations Trainer

CareTalk Health; United States; Remote; Full time

Job summary

Join a leading healthcare company as a Clinical Operations Trainer. In this role, you will develop and deliver training programs for a virtual medical practice, ensuring proficiency among healthcare providers and staff. Ideal candidates bring extensive experience in clinical training, excellent facilitation skills, and a passion for continuous learning.

Qualifications

• 3+ years' experience in training or healthcare operations.
• Ability to create training curricula tailored to clinical roles.
• Familiar with adult learning principles and virtual training methods.

Responsibilities

• Develop and deliver virtual training sessions for onboarding.
• Facilitate learning through interactive activities and simulations.
• Evaluate training effectiveness and identify improvement areas.

Skills

Excellent communication

Training development

Facilitation skills

Tech-savvy

Education

Experience in clinical education

Tools

Microsoft Teams

Job description

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Join to apply for the Clinical Operations Trainer role at CareTalk Health

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This range is provided by CareTalk Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $45.00/hr

Job Title: Clinical Operations Trainer

Location: Remote (U.S.-based)

Employment Type: Full-Time Contractor

Position Summary

The Clinical Operations Trainer is responsible for designing, delivering, and continuously improving onboarding and training programs for our rapidly growing virtual medical practice. This role supports providers, clinical support staff (MAs, LPNs, RNs), and patient services representatives. The trainer will create scalable, role-based training pathways that ensure competency, compliance, and confidence across the team.

Key Responsibilities

Instructional Design

• Develop and maintain comprehensive training curricula tailored to clinical, provider, and patient services roles.
• Create and update training materials including SOPs, slide decks, reference guides, and video tutorials.
• Design knowledge checks, assessments, and milestone trackers to reinforce learning objectives.
• Align training content with clinical protocols, operational workflows, and compliance requirements.

Facilitation & Delivery

• Coordinate and lead multiple virtual onboarding cohorts each week.
• Deliver engaging, live virtual training sessions via Microsoft Teams or similar platforms.
• Incorporate demonstrations, simulations, and interactive activities to support adult learning principles.
• Moderate group discussions, roleplays, and practice sessions to build learner confidence and competence.

Systems Training

• Train staff to navigate and utilize our proprietary CareTalk 360 platform and other systems (EHR, telephony) effectively.
• Provide hands-on support to reinforce workflows and documentation standards.
• Monitor trainee progress in live environments and address questions in real time.

Quality & Evaluation

• Implement structured feedback loops including surveys, peer feedback, and performance checkpoints.
• Track training effectiveness through documentation audits, QA reviews, and post-training performance.
• Identify training gaps and recommend content updates or remedial coaching interventions.

Onboarding Coordination

• Facilitate structured shadowing schedules and initial productivity goals for new hires.
• Collaborate with operations and clinical leadership to support transition into full-role responsibilities.
• Monitor onboarding progression across multiple cohorts, escalating issues as needed.

Ongoing Coaching & Development

• When not actively onboarding, partner with operatinal leaders to support underperforming staff.
• Participate in QA reviews, identify trends, and offer coaching plans or refreshers.
• Assist in building a culture of continuous learning and improvement through mentorship and development.

Resource Management

• Maintain a centralized, organized library of training resources accessible to all staff.
• Standardize documentation formats and naming conventions for easy retrieval and reuse.
• Periodically review and refresh content to ensure ongoing relevance and accuracy.
• Assist with quality-related reporting for internal dashboards and external partners as needed.

Qualifications

• 3+ years' experience in training, clinical education, or healthcare operations.
• Experience training across multiple job functions, preferably in a medical practice, virtual telehealth, or startup environment.
• Excellent communication, presentation, and facilitation skills.
• Tech-savvy; able to learn and teach multiple software systems with ease.
• Self-starter who thrives in a dynamic, fast-paced environment.
• Experience with adult learning principles and virtual training best practices.
• Preference given to candidates with:
• Prior experience as an MA, LPN, RN, or healthcare administrator.
• Familiarity with remote care platforms, EHRs, and patient engagement CRMs.
• Experience building training programs from scratch in a startup or growth-stage organization.

Success Traits

• Keen clinical judgment and attention to detail
• Effective communicator and confident coach
• Comfortable giving feedback to providers and leading performance conversations
• Focused on continuous quality improvement and patient outcomes

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

• Industries

  Hospitals and Health Care

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