Clinical Operations Specialist

Analyte Health; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading company focused on online health care as a Clinical Operations Specialist. This role involves delivering customer service with empathy and attention to detail, facilitating patient support while working in a flexible, remote environment. The ideal candidate has 3+ years' experience in a contact center and values patient satisfaction.

Benefits

Uncapped commissions

Weekly pay every Friday

Work from home

Company-issued workstations and equipment

5 paid vacation days in the first year

2 paid holidays

Employee discounts on lab testing

Health insurance

401k plan

Flexible, tech-focused environment

Qualifications

• 3+ years of experience as a contact center representative.
• Detail-oriented with strong attention to detail.
• Exceptional organizational skills and above-average communication skills.

Responsibilities

• Provide customer service support and handle patient/client needs.
• Build brand advocacy and deliver empathy.
• Work collaboratively within a team and contribute towards patient-centric care.

Skills

Empathy

Organizational skills

Communication

Team player

Attention to detail

Job description

Join to apply for the Clinical Operations Specialist role at Analyte Health.

Analyte Health's mission is to provide easy, accessible, and affordable online health care services for everyone. We focus on helping our patients become healthier and happier through our easy-to-use online platforms that offer fast, convenient, private, and cost-effective clinical services anytime, anywhere. Our trained health counselors guide patients throughout their journey, supported by physicians who deliver treatment. We combine technology, science, and patient-centric care to help patients regain wellness.

For more information, please visit our website www.analytehealth.com.

Description

We are actively seeking a customer service representative with an empathetic demeanor and positive attitude to join our clinical operations team. The ideal candidate will feel good making a difference, confidently build brand advocacy, deliver empathy, and understand patient/client needs. If this describes you, Analyte Health may be your ideal workplace! We are committed to taking care of our business and customers, and we invite you to join our team.

Requirements

• 3+ years of experience as a contact center representative
• Professional behavior with a patient-centric attitude
• Detail-oriented with strong attention to detail
• Exceptional organizational skills
• Computer literate
• Above-average communication skills
• Team player and brand advocate

Benefits

• $20/hour base pay with uncapped commissions
• Weekly pay every Friday
• Work from home (no commuting required)
• Company-issued workstations and equipment
• 5 paid vacation days in the first year
• 2 paid holidays
• Employee discounts on lab testing
• Flexible, tech-focused environment with schedules
• Health insurance
• 401k plan

Schedule

• Work Days: Mon 2pm-10pm CST, Fri 2pm-10pm CST, Sat-Sun 10am-10pm CST (4 days)
• Days Off: Tue-Thu (3 days)
• Potential Schedule: Mon-Fri 2pm-10pm CST, Days Off: Sat-Sun

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Research, Analyst, and Information Technology

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