Clinical Operations Specialist

GEHA; Lee's Summit (MO); Hybride; USD 49 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health/Vision/Dental benefits

401(k) with company match

Tuition Assistance Program

Hybrid/work-from-home options

Paid Time Off

Résumé du poste

GEHA in the United States is seeking a remote-friendly Claims Specialist for Clinical Operations. The role involves identifying information from providers, reviewing claims for medical necessity, and escalating complex cases to senior staff.

Strong communication and Microsoft Office skills are essential. Candidates should have two years of college or healthcare experience, be located in the Kansas City metro area, and be able to maintain a dedicated home office with reliable high-speed internet.

Qualifications

• Requires two years (60 credit hours) of college or 2 years of healthcare experience.
• Requires intermediate proficiency with technology applications and systems.
• Requires experience using Microsoft Office products, i.e., Outlook, Excel, Word, Teams.
• Must reside in Kansas City Metropolitan area.
• Work-at-home requirements: must have high-speed internet and dedicated home office space.

Responsabilités

• Uses various communication methods to identify and solicit information from providers and vendors as relevant to clinical and business need.
• Coordinates, reviews and investigates claims to determine medical necessity and appropriateness of care.
• Determines simple cases that require review by Medical Director, Pharmacist or nurse.
• Interprets medical review results to determine compliance with contract provisions.
• Reports suspicions of compliance, clinical, quality, and regulation concerns.
• Identifies cases for care and cost management.
• Recommend benefit allowances in alignment with contract liabilities.
• Engages in communication with internal and external customers regarding care management, products, and services.
• Directs processing of contractual benefits after investigation is complete.
• Escalates complex cases to senior team member.

Connaissances

Communication skills

Microsoft Office proficiency

Healthcare experience

Technology proficiency

Formation

Two years of college (60 credits)

Outils

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

Description du poste

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well. Performs routine administrative workflow tasks that support functions of Clinical Operations. Engages and educates members and providers about G.E.H.A benefits and programs. Identifies cases for internal and external Clinical programs.

SKILLS Role Responsibilities

• Uses various communication methods to identify and solicit information from providers and vendors as relevant to clinical and business need.
• Coordinates, reviews and investigates claims to determine the medical necessity and appropriateness of the care
• Determines simple cases that require review by Medical Director, Pharmacist or nurse.
• Interprets medical review results to determine compliance with contract provisions.
• Reports suspicions of compliance, clinical, quality, and regulation concerns
• Identifies cases for care and cost management
• Recommend benefit allowances in alignment with contract liabilities
• Actively engages in communication and response with internal and external customers regarding care management, products, and services
• Directs processing of contractual benefits after investigation is complete
• Escalates complex cases to senior team member.

Requirements

• Requires two years (60 credit hours) of college or 2 years of healthcare experience.
• Additional years of qualifying work experience may be considered in lieu of formal education.
• Requires intermediate proficiency with technology applications and systems.
• Requires experience using Microsoft office products, i.e., Outlook, Excel, Word, Teams.
• Requires effective written and verbal communication skills.
• Must Reside in Kansas City Metropolitan area.
• Work-at-home requirements Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine. Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. The target hiring range for this position is $48,771 - $61,698 USD. At G.E.H.A, the current maximum salary for this role is $68,749 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization. G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well. Your FUTURE is here with us -COME GROW WITH G.E.H.A! Benefits start on day one! Great 401(k) match! Tuition assistance programs! Professional development! Advancement opportunities! For additional information, please visit GEHA Careers.