Clinical Operations Specialist

GE HealthCare; Beachwood (OH); Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

GE HealthCare is seeking a Clinical Operations Specialist to deliver high-quality training, configure workflows, and provide customer support across the US and Canada. You will work with an Implementation Project Manager and Clinical Applications Specialist to guide sites through deployment and go-live readiness.

The role focuses on NM and PET imaging, requiring strong clinical and technical knowledge, excellent communication, and the ability to manage training schedules and documentation while

Qualifications

• Bachelor's degree (or a high school diploma/GED with at least 6 years of experience in Medical Imaging)
• 5+ years medical imaging experience in nuclear medicine
• Certification: ARRT or equivalent NM/PET certification preferred
• Minimal travel within USCAN (up to 10%)
• Strong organizational skills for scheduling and managing documentation requirements
• Autonomy to make decisions within a defined framework
• Good clinical and technical knowledge to resolve issues within established procedures
• Excellent interpersonal and communication skills to build customer relationships
• Proficient use of Windows, Outlook, Word, PowerPoint, Excel; quick learner of specialized software

Responsabilités

• Support implementation with workflow analysis, clinical software configuration, and training planning
• Lead remote pre-training and training readiness activities
• Update training schedules and coordinate resources to keep projects on track
• Expand clinical and technical skills to strengthen training strategy
• Ensure timely completion of documentation throughout training phases
• Maintain customer relationships through proactive communication with Management, Sales, Marketing and Technical Support
• Guide customers through clinical configurations and workflow approvals
• Share relevant product intelligence with internal teams
• Uphold compliant, ethical standards during all activities

Connaissances

Nuclear medicine

Medical imaging

Training delivery

Project coordination

Customer relationships

Scheduling

Documentation

Formation

Bachelor's degree or 6+ years experience with HS diploma

ARRT or NM/PET certification preferred

Outils

Windows

Outlook

Word

PowerPoint

Excel

Description du poste

Job Description Summary

The Clinical Operations Specialist (COS) plays a key role in delivering high-quality training, workflow configuration, and customer support for MIM Software’s advanced imaging solutions. Working closely with an Implementation Project Manager and Clinical Applications Specialist, you will guide sites through successful deployments and serve as the primary clinical representative preparing the customer for a successful go live. You’ll serve in an operational role, supporting the clinical applications function with scheduling, ensuring customer readiness for training and go-live, and updating internal department documentation.

MIM Software is a leader in PET, NM, and multimodality imaging. In this role, you’ll guide clinicians at top hospitals and cancer centers, shape their imaging workflows, and support them in achieving optimal clinical outcomes. This position offers autonomy, variety, and meaningful customer interaction as you represent MIM/GE Healthcare during critical implementation phases.

We are seeking a highly motivated Clinical Operations Specialist with strong Nuclear Medicine (NM) and PET expertise to support customers across the US and Canada (USCAN).

Roles and Responsibilities

• Contribute to the solution implementation with knowledge and experience of the specific industry domain. During the implementation phase, analyze workflows, configure clinical software applications, coordinate and plan customer training, provide remote support during go-live and throughout the lifecycle of the solution.
• Prepare customers for software applications training by conducting dry-run testing, leading remote pre-training, and completing the training readiness process with the customer.
• Assist with updating the team training schedule, working closely with leadership to ensure that resources are available, and customer projects are on track.
• Continuously broaden your own clinical and technical skills set to execute a solid training strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• Ensure consistent and timely completion of all documentation requirements throughout the pre-to-post-training phases.
• Maintain customer relationships through proactive communication and relay all relevant product and/or customer concerns or opportunities to Management, Sales, Marketing, and Technical Support.
• Guide the customer through clinical decisions during implementation, including clinical configurations set-up, review, and workflow approval.
• Communicate relevant product intelligence, including customer concerns, opportunities, and competitive information, to appropriate internal parties.
• Ensure a compliant, ethical culture and adhere to the highest ethical standards.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Medical Imaging
• 5+ years medical imaging experience in nuclear medicine
• Certification: ARRT or equivalent certification specific to the NM or PET modality preferred.
• Minimal travel within USCAN (up to 10%)
• Strong organizational skills for scheduling and managing documentation requirements.
• Autonomy to make decisions within a defined framework.
• Good Clinical and Technical Knowledge to resolve issues within established procedures, with the judgment to consult senior team members for issues outside defined parameters.
• Exceptional Interpersonal and Communication Skills with the ability to build strong customer relationships.
• Proficient use of software applications (Windows, Outlook, Word, PowerPoint, Excel) and ability to quickly learn specialized, industry-specific software to provide digital education solutions.

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No