Clinical Applications Specialist, Contrast Media Delivery Solutions

GE HealthCare; Washington (District of Columbia); On-site; USD 100,000 - 150,000; Full time

Job summary

GE HealthCare seeks a Clinical Application Specialist, Contrast Media, to provide formal technical and clinical support during the sales process within a geographic region or product segment. Responsibilities include pre-sale demonstrations, post-sale installation and training, and on-site go-live support to ensure customer success.

The role emphasizes traveling within the territory and collaborating with sales to optimize product adoption while complying with GE HealthCare policies and

Qualifications

• 4+ years of clinical/technical CT experience post-certification.
• Active CT certification and continuing education credits.
• Experience with contrast media power injectors.
• Proficiency with Microsoft Office.
• Willingness to travel within region and to meetings.
• Ability to communicate in local language.

Responsibilities

• Provide technical and clinical leadership during sales with product demonstrations as needed.
• Deliver training on software and equipment; monitor installations within territory.
• Support post-sale on-site clinical in-servicing and go-live.
• Assist sales with product knowledge and customer service strategies.
• Produce post-training reports and feedback on customer satisfaction.

Skills

CT imaging proficiency

Clinical/technical mentoring

Presentation skills

Customer communication

Travel readiness

MS Office proficiency

Driving record check willingness

Local language communication

Education

Associate/Bachelor's degree preferred

Tools

Microsoft Office

Job description

Job Description Summary

As the Clinical Application Specialist, Contrast Media, you will be responsible for providing the formal technical and clinical support during the sales process within in a geographic region or product segment. Responsibilities may include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives. Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support.

Job Description Summary

As the Clinical Application Specialist, Contrast Media, you will be responsible for providing the formal technical and clinical support during the sales process within in a geographic region or product segment. Responsibilities may include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives. Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support.  GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

Quality Specific Goals

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
• To support the system for logging and tracking USCAN ---------- queries in coordination with opportunities in SFDC
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPAA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required

Required Qualifications

• Current ARRT and (CT) Computed Tomography Certifications
• Current on (C.E.) continuing education credits
• Minimum of 4 years clinical/ technical experience following certification with demonstrated clinical/technical skill in Computed Tomography, (CT) area. This experience should include experience in the contrast media delivery solutions field; specifically contrast media power injectors.
• Required active professional clinical/technical certifications/registries necessary to image live patients in a clinical setting
• Demonstrated current basic clinical scanning proficiencies on current products/platforms
• Proficiency in computer skills in Microsoft Office Suite products
• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
• Ability to communicate effectively using local language

Desired Characteristics

• Associate’s or Bachelor’s degree preferred in related business or technical/clinical field
• Strong presentation skills (public speaking and lecture experience desired)
• Demonstrated ability to understand and present complex material in understandable terms. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Team oriented with a customer satisfaction mindset
• Ability to multi-task effectively and manage multiple priorities at one time
• Willingness to be flexible/adapt to changing work environments
• Clinical experience in large hospital/university setting preferred
• Current GE product experience desired
• Fluency in other relevant languages within territory

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $100,000.00-$150,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No