Clinical Operations Specialist

StoryPoint Group; Ann Arbor (MI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

StoryPoint Group is seeking a Traveling Wellness Director / Clinical Operations Specialist to support clinical operations across multiple senior living communities. This role requires an active LPN or RN license and 80%+ travel across Grand Rapids and West Michigan to sustain care standards.

The position emphasizes leadership experience, audit capability, and coordination with home office to ensure smooth transitions and ongoing training of wellness leaders.

Qualifications

• LPN/RN license required.
• Degree in healthcare or related field.
• Required travel 80%.
• Experience in Senior Living/Independent Living.
• Minimum three years of management experience.
• Demonstrable knowledge and experience using Microsoft Office in a Windows environment, with capacity to master company specific software.

Responsibilities

• Act as the community Wellness Leader during a vacancy.
• Oversee and support care team members.
• Conduct resident assessments and service plans.
• Oversee and monitor resident care to ensure quality standards.
• Review and process physician orders using eMAR with pharmacy support.
• Verify ADL schedules are developed and executed during vacancies.
• Collaborate with Human Resources on employee performance concerns.
• Coordinate with home office for transitions of team members.
• Promote a positive, collaborative work environment.
• Conduct monthly audits to ensure compliance with policies and standards.
• Support wellness leaders with ongoing training.

Skills

Leadership Experience

Management Experience

MS Office Proficiency

Team Collaboration

Education

Healthcare degree

Tools

Microsoft Office

eMAR systems

Job description

Clinical Operations Specialist Senior Living

StoryPoint Group

LPN/RN License Required | 80%+ Travel

• Support clinical operations across multiple StoryPoint Group senior living communities
• 80%+ travel required throughout Grand Rapids/West Michigan
• Active LPN or RN license required
• 3+ Years of Leadership Experience

Position Summary

The Traveling Wellness Director / Clinical Operations Specialist is responsible to provide support, guidance, direction, and oversight from a wellness perspective at communities to sustain continuity of standards until a replacement can be identified. This position will also perform audits and monitor systems to ensure standards are being met.

Required Experience

• LPN/RN License Required
• Degree in healthcare or related field.
• Required Travel 80%
• Experience in Senior Living/Independent Living
• A minimum of three years of management experience
• Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software

Accountabilities

• Act as the community Wellness Leader during a vacancy
  • Oversee and support care team members
  • Conduct resident assessments/service plans
  • Oversee and monitor resident care to ensure quality standards are maintained
  • Review and process physician orders utilizing eMAR in conjunction with pharmacy support
  • Verify resident ADL schedules are developed and executed when there is a vacancy
  • Collaborates with Human Resources when addressing employee performance concerns
• Coordinate and communicate with home office team to ensure smooth transition of outgoing and incoming community team members
• Promote a positive work environment and encourages collaboration, teamwork, and effective communication with members of the team
• Conduct monthly audits to ensure compliance with company policies and programs, regulatory agencies and standards
• Support wellness leaders with ongoing training
• Perform any other duties as requested within the scope of responsibility and requirements of the job

Skills for Success

• Deep Devotion: Demonstrated ability to develop caring relationships with direct reports.
• Strives for Excellence: Ability to teach, coach and mentor, optimizing the team towards a goal or vision.
• High Integrity and High Trust: Consistently delivers on commitments; maintains confidences and is humble.
• Motivates Others: Creates an environment where employees can be their Best Version.
• Decisive: Makes decision based on analysis, wisdom, experience, and good judgement.; uses curiosity and logic to solve difficult problems effectively.
• Collaborator: Easily gains trust and support of peers; seen as a team player

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.