Clinical Operations Senior Manager

Hey Jane; Maryland; Remote; USD 135,000 - 165,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance

Equity

Job summary

Hey Jane, the first and largest virtual medication abortion provider in the US, is seeking a Clinical Operations Senior Manager. You will own the roadmap, cadence, and playbooks to scale the clinical team across 24+ states, partnering with clinical, operations, product, and leadership to drive efficient, compliant care.

You will build licensing/credentialing, SOPs, escalation playbooks, and capacity models while coordinating staffing with clinic leadership.

Qualifications

• 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or related operational role.
• Comfortable working across scheduling, EHR, and other clinical ops systems; capable with data/analytics tools.
• Experience scaling operations across multiple states with licensing considerations.
• Experience partnering on capacity planning and staffing for clinics.
• Ability to design SOPs, escalation Playbooks, and cross-team training materials.

Responsibilities

• Own roadmap, cadence, and playbooks for scale of clinical operations.
• Partner cross-functionally with clinical, operations, product, and leadership.
• Design licensing/credentialing prioritization and SOP library maintenance.
• Coordinate launches and staff recruitment to scale care delivery.

Skills

Clinical operations

Stakeholder management

Healthcare analytics

Licensing & credentialing

Cross-functional leadership

Project management

Tools

EHR systems

Analytics tools

Job description

Unless otherwise noted, all positions are fully remote with work permitted from the following states: We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away.

We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

Hey Jane is the first and largest virtual medication abortion provider in the US — we've cared for roughly 150,000 patients across 23+ states. As we scale into Medicaid, new states, and new care channels, we're building out Clinical Operations as its own function, and we want someone to own its foundation from the ground up.

As our Clinical Operations Senior Manager, you'll build the roadmap, cadence, and playbooks that let our clinical team scale with confidence. This is a high-ownership, high-visibility role: you'll partner cross-functionally with clinical, operations, product, and company leadership, with real room to shape how Clinical Operations works as we scale.

• 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role, ideally including some time in a startup or fast-growing environment
• ~ Comfortable working across scheduling, EHR, and other clinical operations systems, and picking up new tools quickly, including AI and data/analytics tools to help drive decisions
• ~ Comfortable owning strategy and structure without owning every execution step personally. Energized by complexity — we operate across 24+ states, each with its own licensing and coverage constraints, and you're comfortable building structure that holds up across all of them
• Partner on "scaling the care model" projects and capacity-model support — validating and iterating on the assumptions behind clinic staffing and capacity planning
• Build and own the operational escalation playbook — covering on-call, scheduling, and other day-to-day operational fires — executed day to day by the Clinical Operations Specialist
• Help design clinical payroll processes as needed (the Specialist owns ongoing review and approval)
• Own licensing & credentialing prioritization
• Own the SOP library and the audit/review process, and keep cross-team training materials current — teams that do the work author their own SOP content
• Coordinate feature launches so clinic-facing changes land with clarity to staff
• Partner with Clinic leadership to recruit, hire, and retain strong clinical team members

Compensation: $150,000 + standard equity

Possible Health, Inc — CA, CO, IL, MA, MD, NJ, NY, OR, or WA

• PTO: Business and Clinical Leadership — unlimited with 2 weeks notice and approval needed
• Health insurance plans through UHC (medical) and Guardian (dental and vision), including HSA and FSA plans

At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.