Clinical Operations Resource RN (House Supervisor), PRN, Various Shifts

Advocatehealth; Park Ridge (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a Clinical Operations Resource RN to oversee staffing and operational efficiency in a dynamic healthcare environment. This role involves coordinating patient care and ensuring high-quality standards while working collaboratively with nursing staff. The ideal candidate will possess strong clinical and communication skills, along with a commitment to patient safety. This is a fantastic opportunity to make a significant impact in a fast-paced setting, where your expertise will directly contribute to improving patient outcomes. Join a team that values resilience and flexibility, and help shape the future of healthcare delivery.

Qualifications

• Registered Nurse (RN) licensure required.
• Specialty certification per hospital requirements.

Responsibilities

• Coordinate staffing for safe and efficient patient throughput.
• Oversee operational efficiency and labor resource utilization.
• Ensure compliance with regulatory and safety standards.

Skills

Clinical Skills

Problem-Solving

Analytical Ability

Communication Skills

Customer Service Skills

Critical Thinking

Education

Bachelor of Science in Nursing (BSN)

Job description

Clinical Operations Resource RN (House Supervisor), PRN, Various Shifts

Join to apply for the Clinical Operations Resource RN (House Supervisor), PRN, Various Shifts role at Advocate Health

Schedule: Full-time 36 hours per week, Various Shifts Days/Nights, (3) 12 hour shifts, 7a-7p and 7p-7a, rotating weekends and holidays

Location: Lutheran General, Park Ridge, IL

Unit: Float/Clinical Resource Unit (CRU)

Major Responsibilities

• Works with the Patient Command Center and coordinates staffing for the facilitation of safe and efficient patient throughput and global distribution of staffing resources.
• Oversees operational efficiency and utilization of labor resources of the assigned shift in collaboration with unit-based charge nurses to ensure HPPD and LCE targets are met.
• Participates in daily safety and capacity huddles.
• Makes staffing recommendations and assignments at identified levels of competency as determined by state law, hospital policy, and regulatory agencies for the provision of safe and high-quality patient care.
• Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement.
• Works with teams to develop, implement and track results of quality improvement activities contributing to overall quality of care, KRA goals and regulatory requirements.
• Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to assess the effectiveness of work hour and labor cost efficiency.
• Gathers, records, and responds to staffing needs according to fluctuations in staffing and census updating AdvocateWorks schedule as needed.
• Provides correspondence with outside agencies for the management of agency resources as needed.
• Addresses problems and conflicts, which arise between patients, families and health care providers.
• Responds to patient and family needs in times of stress or crisis.
• Ensures compliance to all regulatory/safety standards to provide optimal environment for the customer.
• Responds to and resolves patient, customer, and associate complaints in a timely fashion.
• Solicits feedback on customer needs by performing ongoing assessments/interviews of internal and external customers.
• Reviews customer satisfaction survey results; sets targets for improvement and implements appropriate action plans.
• Holds associates accountable for customer service standards.
• Supervises uncommon administrative duties.
• Acts as the primary contact person for issues concerning protective custody and unobtainable consents.
• Facilitates the process of drug/alcohol testing for cause according to hospital policy.
• Interacts with the press regarding newsworthy incidents that involve the hospital according to hospital policy.
• Makes unit rounds receiving updates on patient conditions from the nursing staff.
• Evaluates patient condition as requested.
• Implements and evaluates standards of practice to ensure quality care.
• Provides a structure to support associates in providing quality care by assisting in establishing standards of care, policies, procedures, and protocols in compliance with regulatory agencies.
• Works with teams to develop, implement and track results of quality improvement activities continuing to overall quality of care.
• Demonstrates behaviors that are age appropriate for the individuals in question.

Licensure, Registration, And/or Certification Required

Nurse, Registered (RN)
Specialty certification per hospital requirements. Board Certification strongly encouraged within 2 years.

Education/Experience Required

BSN required. At least four years’ inpatient/acute care nursing experience. Previous charge nurse or leadership experience.

Knowledge, Skills & Abilities Required

Strong clinical skills, problem-solving & analytical ability, exceptional communication skills, high level of customer service skills, and utilization of critical thinking in timely decision-making.

Physical Requirements And Working Conditions

Resiliency and flexibility to deal with a changing environment. Ability to work collaboratively with internal/external customers. Ability to demonstrate a commitment to patient safety, patient care and outcomes. Ability to prioritize independently and respond to multiple simultaneous requests. Ability to work in a fast-paced environment with established time constraints and in difficult situations. May be exposed to hazardous material and body substances. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care