Clinical Operations Manager - Pediatrics

Washington University in St. Louis; St. Louis (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

Washington University in St. Louis in Saint Louis, MO, is seeking a Clinical Operations Manager to oversee multi-clinic operations, EMR systems, scheduling, and staff supervision. The role focuses on delivering quality patient care, driving efficiency, and coordinating with department leadership.

Strong leadership, 5 years management, and BLS/ACLS are required; a Bachelor's degree is essential. You will partner with clinicians and support services to optimize workflows, maintain compliance, and

Qualifications

• Bachelor's degree or combination of education and/or experience may substitute for minimum education.
• ACLS and BLS certifications required by the role.
• Management experience of 5 years.

Responsibilities

• Manage clinical operations across multiple sub-specialty clinics within the adult division.
• Oversee coordination and delivery of patient services, ensuring quality care in a cost effective manner.
• Provide management direction and assist in resolving issues and complaints by team members, physicians, patients and referring offices.
• Develop and implement performance and quality improvement processes and monitors for effectiveness.
• Coordinate scheduling and registration processes and ensure staff competency.

Skills

Management

Customer service

Data compilation

Problem solving

Interpersonal communication

Team leadership

Scheduling

Ophthalmology

Regulatory requirements

Safety practices

Education

Bachelor's degree

Master's degree

Tools

EMR systems

Office software

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Position is responsible for operational management of clinical services in a specific department. This includes all operations necessary to deliver services such as electronic medical records systems, patient services, physician relationships, staff supervision (clinical and clerical), and quality/performance improvement; will include technical training and optimization processes aimed at supporting increased quality and efficiency. This position will also interface with person(s) responsible for scheduling and registration. Participates in the strategic planning and overall development of clinical services.

Job Description

Primary Duties & Responsibilities:

Manage clinical operations of across multiple sub-specialty clinics within the adult division. Work to maintain and grow services by developing positive customer relationships and high levels of customer satisfaction. Provide management direction and assistance in resolving issues and complaints by team members, physicians, patients and referring physician offices.

Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost effective manner. Develop and implement performance and quality improvement processes and monitors for effectiveness.

Interface with clinical support services and assures processes for scheduling, registration, technical training to ensure job knowledge and processes are relevant, effective and efficient.

May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs. Ensure licensing and certifications are up to date and current.

Participate in development of operational budget and responsible for implementation and management, overseeing and approving supply purchases and educational requests for clinicians and staff. Develop and implement methods for managing par levels to promote cost containment efforts. Ensure coordination and maintenance of related spaces, equipment and supplies. Provide reports, analysis and maintains records as required.

Ensure patient safety at all times and educate/reinforce safety related policies, procedures and practices. Work closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs. Maintain compliance with existing policies and procedures.

Other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment

Physical Effort

Typically sitting at desk or table

Ability to lift ten lbs. from floor to waist and carry ten lbs. for short distances

Push and pull occasionally with moderate force

Coordinate hand movements to write, type, manipulate folders and client body parts

Equipment

Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Bachelor's degree or combination of education and/or experience may substitute for minimum education.

Certifications /Professional Licenses : The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience: Management (5 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

Required Qualifications: Basic Life Support certification must be obtained within one month of hire date.

Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education: Master's degree

Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Communication, Customer Service, Data Compilation, Defining Problems, Following Instructions, Front Desk Operations, Insurance Verification, Interpersonal Communication, Medical Records Management, Negotiation, Ophthalmology, Organizational Processes, Patient Counseling, Patient Interviews, Patient Services, People Management, Problem Solving, Regulatory Requirements, Safety Practices,