Clinical Operations Manager

Vrcvet; Bend (OR); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Profit sharing

401K matching

Continuing education

Job summary

Veterinary Referral Center of Central Oregon (VRCCO) is seeking a Clinical Support Operations Manager to build and sustain the daily operating system for clinical support teams. The role focuses on management infrastructure, staffing coordination, and accountability across departments, without requiring veterinary technician credentials.

The position emphasizes leadership development and reducing administrative burden so clinical experts can focus on quality and mentorship.

Qualifications

• Experience leading frontline, hourly or service teams in high-volume settings.
• Ability to design scheduling models and optimize daily workflows.
• Strong people management, documentation, accountability and conflict resolution.

Responsibilities

• Own and optimize daily floor workflows, team huddles, and handoffs to reduce bottlenecks.
• Provide infrastructure and data support to Clinical Supervisors to reduce administrative burdens.
• Identify and mentor high-potential frontline staff to build future leads and managers.

Skills

Leadership

Scheduling

Process improvement

Coaching

Emotional intelligence

Mentorship

Education

High school diploma or equivalent

Job description

At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on collaboration, innovation, education, compassion, and going beyond expectations—leading to a fulfilling and impactful career in veterinary medicine.

Why Choose VRCCO?

VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. To improve the experience for our patients and help support our amazing team, we have created a purpose-built veterinary hospital campus, with a 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.

We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.

The Clinical Support Operations Manager builds, improves, and sustains the daily operating system for the clinical support teams at Veterinary Referral Center of Central Oregon (VRCCO). This role drives operational organization, leadership infrastructure, staffing coordination, and accountability routines to ensure high-volume clinical teams work seamlessly across departments.

This is a non-medical leadership role focused entirely on management infrastructure; a veterinary technician credential is not required.

Requirements

Key Responsibilities

• Daily Operating Rhythm: Own, structure, and optimize the daily floor workflows, department huddles, and handoff routines to reduce friction and eliminate operational bottlenecks.
• Supervisor Support: Provide management infrastructure and data to Clinical Supervisors, stripping away their administrative burdens so they can focus on clinical quality and technical mentorship.
• Leadership Development: Identify and mentor high-potential frontline staff to cultivate future leads and assistant managers.

Qualifications:

Required:

• Proven leadership managing frontline, hourly, shift-based, or service-oriented teams in high-volume environments
• Demonstrated experience building scheduling models, structuring daily team workflows, and leading process improvement initiatives.
• Strong people management skills, including coaching, professional documentation, accountability, and conflict resolution.
• High emotional intelligence, exceptional organizational follow-through, and calmness under operational pressure.
• Ability to lead through influence and earn trust with highly credentialed, technical experts.

Preferred:

• Experience managing multi-shift or multi-department teams in a clinical, veterinary, urgent care, or medical setting.
• Experience coordinating onboarding programs, training matrices, or staff competency systems.

Benefits Highlights

• Medical: Multiple plan options with 70% coverage
• Dental/Vision: Multiple plan options with 50% coverage
• Profit sharing available for all heroes (employees)
• Savings: 401K matching program
• Stipends for continuing education

Education & Experience:

• Minimum education requirement: high school diploma or equivalent
• Preferred: hands-on experience working in veterinary general practice or veterinary multi-specialty hospital.