Clinical Operations Lead

Prosperhealth; New York (NY); On-site; USD 100,000 - 160,000; Full time

Job summary

Prosper Health is seeking a Clinical Operations Lead to enhance the delivery of care for autistic and neurodivergent adults. This role involves optimizing workflows and supporting a team of over 200 providers while fostering collaboration and operational excellence in a rapidly growing environment.

Qualifications

• Intermediate to advanced analytical capabilities, proficient with BI tools and Excel/Google Sheets.
• Experience in clinical operations ideally in telehealth or mental health settings.

Responsibilities

• Develop and optimize clinical operations workflows to enhance service delivery.
• Drive key clinical initiatives including performance tracking and onboarding improvements.
• Analyze data to inform strategic initiatives.

Skills

Data orientation

Empathetic communication

Problem resolution skills

Clinical operations acumen

Tools

BI tools

Excel

Google Sheets

Job description

1 month ago Be among the first 25 applicants

Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults.

Autistic adults have been systematically overlooked by the healthcare system—despite autism diagnoses increasing more than 5x in the past 25 years. This has led to extremely poor outcomes: autistic adults are 11x more likely than the average person to experience suicidal ideation and face a life expectancy 30 years shorter than average.

Prosper offers virtual mental health services—covered by insurance and built specifically for autistic adults. We help thousands of people get diagnosed for the first time in their lives, pair them with neurodivergent-affirming therapists, and foster belonging through community. In just 2 years, we have grown to double digit millions of run-rate revenue, thousands of active clients, and 200+ clinicians. We have a lean, ambitious team, and recently raised a Series A to help us transform mental health for autistic and neurodivergent adults.

The Role

As the Clinical Operations Lead at Prosper Health, you'll be a driving force behind our clinical operations, supporting our growing team of 200+ providers who deliver therapy and psychological evaluations. This pivotal role sits at the intersection of clinical care and operational excellence, ensuring our clinicians have the resources, systems, and support they need to deliver exceptional care. You'll create streamlined workflows, develop comprehensive training materials, and troubleshoot technical issues to keep our clinical operations running smoothly. By optimizing our operations, you'll build and strengthen the foundation that supports our clinical team, enhances the quality of care we deliver to clients, and enables us to scale our impact.

What You’ll Do

• Develop and optimize clinical operations workflows - Build workflows to streamline processes; develop training materials for clinical products to ensure consistent adoption and implementation; identify operational inefficiencies and implement creative solutions that save time, reduce friction, and improve the clinician and client experience
• Drive key clinical initiatives and projects - Execute on key clinical priorities including clinician performance tracking, continuing education programs, and training/onboarding improvements
• Conduct analytics for clinical programs - Analyze data to identify trends, track performance metrics, and inform strategic decisions
• Be a champion for our clinical team - Serve as the first point of contact for our 200+ clinicians, troubleshooting technical issues, optimizing the Provider Support system to ensure uninterrupted, high-quality care delivery
  
  

What We’re Looking For

• Prioritization and problem resolution skills - You excel at identifying high-priority problems and implementing scalable solutions through workflows, tools, and automations
• Data orientation - You have intermediate to advanced analytical capabilities, including proficiency with BI tools and Excel/Google Sheets (pivot tables, VLOOKUP, etc.)
• Bias for action - You move quickly from idea to execution, prioritizing learning through doing over excessive analysis, and aren't afraid to launch lightweight solutions to validate hypotheses
• Empathetic communication - You communicate with clarity and warmth, especially in clinician-facing interactions, using curiosity and empathy to build trust and understand stakeholder needs
• Clinical operations acumen - You understand clinical operations at a foundational level and can quickly grasp the nuances of telehealth therapy and psychological evaluation workflows
• Curious and growth-minded – You ask great questions, seek feedback, and are always looking to improve
  
  

How to Apply

Fill out the form below AND email [e-mail] with the following information:

• A link to your LinkedIn, personal website, or online profile
• Your resume
• Brief answers to the following questions:
• Why you are excited about Prosper Health?
• What you are most proud of in life (can be personal, social, professional)?
  

More about Prosper Health

Our team: We are a team of thoughtful, caring, action-oriented problem-solvers—paired with true experts in the field, including clinicians and autistic self-advocates. Our operations team is based in New York and spread across the U.S., with talent from Bain, McKinsey, BCG, FirstHand Health, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more.

Our Culture

• Clients first - decisions start by asking what is best for our clients; we stay extremely close to our community and self-advocates so we know how to best support autistic adults
• Honesty and transparency - startups fail when they lose touch with reality. We speak the truth—to ourselves and each other—because the mission depends on it.
• Play to win - the problems we’re solving are hard. We’re here for the challenge—and we want teammates who are hungry to win.
• Growth mindset - we won’t get everything right the first time. We learn fast, iterate, seek feedback, and keep getting better.
• Bias for action - velocity matters. We move quickly, make decisions, and focus on what drives impact.
• Enjoy the journey - we’re building something meaningful, but we’re here to enjoy ourselves while doing it. We laugh, support each other, and make the day-to-day fun.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Mental Health Care

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