Clinical Operations Educator - Remote

Merck; Hartford (CT); Hybrid; USD 139,000 - 220,000; Full time

Job summary

A global pharmaceutical company is seeking a Clinical Operations Educator to develop training materials and deliver training sessions for clinical operations roles. Candidates should have a Bachelor's degree in science, 5 years of clinical research experience, and strong communication skills. The role includes significant travel and is open to candidates in various global locations. This position offers a salary range of $139,600 - $219,700 along with comprehensive benefits.

Benefits

Comprehensive benefits package

Paid holidays, vacation, and sick days

Qualifications

• 5 years of experience in clinical research, with mandatory 2 years of CRA experience.
• 6 months of experience delivering training sessions.
• Strong knowledge of FDA Good Clinical Practices and ICH Guidelines.

Responsibilities

• Create and maintain training content aligned with Global Clinical Development standards.
• Conduct live, virtual, or recorded training sessions for GCTO roles.
• Monitor training effectiveness and adjust plans using feedback and surveys.

Skills

Clinical research

Training delivery

Excellent communication skills

Drug development knowledge

Flexibility across time zones

Ability to analyze and solve problems

Education

Bachelor's degree in science

Advanced degree (e.g., master's, M.D., PhD)

Tools

Learning technologies and platforms

Job description

Overview

We are seeking three experienced and highly motivated individuals to join our team for a Clinical Operations Educator position. As Clinical Operations Educator you will be fully dedicated to training and education activities supporting the monitoring roles in clinical operations e.g. Clinical Research Associate (CRAs), Clinical Research Managers (CRMs), in the Global Clinical Trial Operations (GCTO) Regions in alignment with strategic priorities for the Regions, supporting an organization of more than 4000 FTEs.

This role focuses on creating role-based, therapeutic area-specific, and process and system training materials and delivering them through live, virtual, or recorded sessions to support GCTO Regions. You will work collaboratively within the Monitoring Excellence team and engage with key stakeholders across GCTO to ensure training curricula are effective, through feedback and performance metrics, relevant, and aligned with business objectives.

Responsibilities

• Develop Training Materials: Create and maintain training content aligned with Global Clinical Development standards and Good Clinical Practices (GCPs) and End to End Monitoring activities, including role-based and therapeutic area-specific modules, monitoring processes, and systems. Maintain training materials in compliance with applicable SOPs, policies, and regulatory requirements.

• Define and contribute to the development of training strategies for GCTO Regions

• Deliver Training Sessions: Conduct and deliver live, face to face, virtual, or recorded training for GCTO roles as required, ensuring engagement and knowledge retention, including train the trainer sessions as needed.

• Collaborate Cross-Functionally: Work closely with our Company's R&D Learning & Development, subject matter experts, and process owners to design and implement effective training material.

• Collaborates with our Company's R&D Learning & Development in the development and implementation of role-based training curricula.

• Communications Support: Leads and develops communication materials (email, web content, presentations) to support training initiatives and business processes.

• Monitor Training Effectiveness: Use metrics, surveys, and feedback tools to assess training impact and identify training needs, areas for improvement adjusting plans as appropriate to deliver improved performance.

• Promote Best Practices: Implement and advocate for best practices in training design and delivery, ensuring alignment with company goals and quality standards.

• Ensures that training maximizes competency with performance-based metrics tied to quality results.

• Manages and oversees functional or cross-functional networks of training process owners/subject matter experts.

• Collaborates with GCTO to increase visibility of local training, ensure alignment, avoid duplicity and globalize local training when applicable.

• Provides back-up for Clinical Operations Educators in other Regions as needed.

Qualifications, Skills & Experience

• Bachelor's degree in science (or equivalent e.g. nursing qualification)

• Advanced degree, (e.g., master's degree, M.D., PhD)

• 5 years of experience in clinical research, with mandatory 2 years of CRA experience.

• 6 months of experience delivering training sessions, such as local or country-level training or subject matter expert (SME) training.

• 1 year CRM experience

• Strong knowledge of drug development and clinical trial processes, including relevant standards and documentation.

• Familiarity with FDA Good Clinical Practices, ICH Guidelines, and other major regulatory agencies’ regulations and guidance.

• Experience working in a hybrid environment with international cultural diversity.

• Proficiency with learning technologies and platforms for delivering and tracking training.

• Strong educational and coordination skills with demonstrated success in training delivery.

• Excellent oral and written communication skills and ability to retain the attention of diverse audiences.

• Flexibility to work across different time zones to collaborate globally and deliver training sessions as needed.

• Demonstrated knowledge of how people learn and the ability to use various instructional approaches to enhance learning outcomes.

• Demonstrated teamwork and leadership skills across organizational levels.

• Ability to embrace change/improvement.

• Demonstrated ability to analyze, interpret and solve problems.

Note: travel extent up to 40% and remote positions; three openings: 1 based in the Americas, 1 based in Europe, 1 based in Asia Pacific. Candidate can be based in any GCTO footprint country.

The salary range for this role is $139,600.00 - $219,700.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits including medical, dental, vision, retirement benefits, paid holidays, vacation, and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.

EEOC statements: As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other protected characteristics. For more information about personal rights under the U.S. EEO laws, visit the EEOC Know Your Rights page and related resources.

U.S. Hybrid Work Model: Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid model as described in the posting.

Travel Requirements: Up to 50%

Relocation: No relocation

VISA Sponsorship: No

Job Posting End Date: 10/06/2025

Requisition ID: R366104