Clinical Operations Coordinator (Remote - Virtual Dementia Care)

ZipRecruiter; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Houston is seeking a Clinical Operations Coordinator to support clinical operations and enhance patient experiences. This role involves policy management, administrative support, and coordination of clinical initiatives. Ideal candidates should have a degree in healthcare administration and relevant experience in clinical operations.

Benefits

Flexible work environment

401(k) plan with company contribution

Medical, Dental and Vision coverage

Remote Work stipend

Generous Paid Time Off

Qualifications

• 2+ years of experience in healthcare or clinical operations support roles.
• Strong organizational and time management skills with attention to detail.
• Ability to work independently and collaboratively with cross-functional teams.

Responsibilities

• Support day-to-day functions of the clinical operations team.
• Maintain operational excellence through policy and process oversight.
• Coordinate patient experience initiatives and manage clinical documentation.

Skills

Organizational skills

Time management

Communication skills

Adaptability

Proficiency in Google Workspace

Education

Associate's or Bachelor's degree in Healthcare Administration, Public Health, or related field

Tools

Google Workspace

Asana

Athena EMR

Job description

Job DescriptionJob Description

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Clinical Operations Coordinator who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!

What's Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action.

We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers.

We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.

We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.

We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.

We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.

We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.

Join the movement

We're looking to find other changemakers who are ready to join our movement.

The Role:

The Clinical Operations Coordinator plays a key role in supporting the day-to-day functions and long-term initiatives of the clinical operations team. This role is responsible for maintaining operational excellence through policy and process oversight, administrative support for clinical leadership, coordination of patient experience initiatives, and ownership of clinical documentation and resources. The ideal candidate is highly organized, detail-oriented, collaborative, and passionate about enhancing the patient and clinician experience.

Essential Functions:

Policy & Job Aid Documentation Management:

• Serve as the owner for clinical and patient engagement services policies, job aids.
• Coordinate annual review cycles by ensuring relevant subject matter experts are engaged.
• Collaborate with clinical leadership and training teams to communicate updates and ensure team members remain informed and compliant.
• Coordinate with Learning and Development to ensure all policies and job aids are organized and easily accessible.

Clinical Administrative & Operational Support

• Provide ad hoc administrative support to clinical leadership for staff patient calendar management.
• Aid effective day-to-day clinical team functioning by assisting with communications, scheduling, and tracking operational needs.
• Partner with Care Program Managers (MHS & GUIDE) to ensure clinical operational tasks are completed
• Update weekly Clinical KPI reports

Process Improvement Projects

• Serve as the owner for clinical projects to improve areas such as but not limited to; improvement of KPI goals, improvement of patient and or partner experience

Committee Coordinator

• Partner with Compliance to support the organization and track work related committees, including preparation of materials, tracking outcomes and follow up on action items.
• While partnering with the Patient Experience Manager, own review and triage of escalations in the patient issue process.

Project Coordination & Clinical Resource Management

• Coordinate and support clinical operations manager with projects, such as workflow updates, process improvements, and cross-functional initiatives.
• Maintain and organize clinical team resources and content libraries to ensure accessibility, consistency, and usability.

Qualifications:

• Associate's or Bachelor's degree (Healthcare Administration, Public Health, or related field).
• 2+ years of experience in healthcare or clinical operations support roles.
• Strong organizational and time management skills with attention to detail.
• Proficiency in Google Workspace; familiarity with project management tools (e.g., Asana) is a plus.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Ability to adapt in a fast-paced, high-growth environment.
• Excellent interpersonal and communication skills for team collaboration.
• Proficiency in telehealth platforms, electronic medical records (EMR) - Athena , and operational software tools.
• Demonstrated knowledge of healthcare regulations and compliance standards.
• A team player with a positive attitude and a strong work ethic.
• Proactive and self-motivated, with a problem-solving mindset and a can-do attitude.
• Flexible and adaptable to changing business needs in a fast-paced environment.
• Knowledge of patient safety and quality assurance practices.
• Experience in change management or strategy implementation support.
• Familiarity with patient satisfaction and experience metrics.

What's in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation
• 401(k) plan with a company contribution
• Equity in the form of stock options
• Medical, Dental and Vision coverage for you and your family
• Life insurance and
• Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: $19 - $25/hour depending on experience

Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation.

We are going to make some very big waves starting with a small Rippl - come join us!