Patient Care Associate II - Clinic Support & Patient Flow

Washington University in St. Louis; St. Louis (MO); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off & holidays

Tuition assistance

Job summary

Washington University in St. Louis is seeking a patient care attendant to support exam rooms, manage patient flow, and assist with phlebotomy and routine tests.

You will document requisitions, route patient messages, and help with scheduling and admissions while maintaining HIPAA compliance in a clinical setting. The role requires a high school diploma or equivalent, BLS within one month of hire, and basic healthcare coursework or experience.

Qualifications

• High school diploma or equivalent education is required.
• Basic Life Support (BLS) certification must be obtained within one month of hire.
• Preferred: Some healthcare training or coursework; relevant work experience (3 years) noted in this posting.

Responsibilities

• Interact with patients in clinic and perform routine tasks including vital signs, phlebotomy, and basic tests.
• Direct patient flow, document requisitions, route messages, and assist with scheduling and admissions.
• Maintain HIPAA compliance and participate in ongoing training and quality improvement.

Skills

Anatomy

Effective Written Communication

Electronic Medical Records (EMR)

Healthcare Service

Interpersonal Communication

Medical Terminology

Oral Communications

Patient Interactions

Patient Support

Physician Communications

Physiology

Education

High school diploma or equivalent

Vocational Diploma - Medical Assistant

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Prepares and maintains exam rooms, prepares charts, obtains records/information; assists with patient flow and ensures effective delivery of patient care and service for the clinical office.

Job Description

Primary Duties & Responsibilities:

Patient Care

• Interacts directly with patients in clinic setting and completes routine tasks that may include obtaining vital signs, phlebotomy, completion of tests and verification of medications.

Communication and Documentation

• Directs the patient’s flow assisting with various procedures/treatments and completes various documentation including requisitions.

• Routes phone messages, patient questions to the appropriate personnel.

• Assists with care coordination performing tasks such as calling patients with test results, scheduling, assisting with return calls and admissions; monitors new and returning patient contacts.

• Completes various paperwork.

• Answers basic questions regarding treatments, diagnosis and/or procedures.

Equipment and Supplies

• Monitors supply inventory, ensures adequate supplies on hand, equipment or garments are available and that all meets required compliance standards.

• Cleans and stocks exam rooms and sterilizes equipment.

• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross training programs according to established standards and Washington University policies.

• Complies with OSHA, state and federal regulatory sources/standards.

• Participates in quality improvement activities to ensure appropriate clinical outcomes.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

• Exposure to blood-borne pathogens.

• Requires protective devices.

• Patient care setting.

• Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.

• Typically standing or walking.

• Typically bending, crouching, stooping.

• Repetitive wrist, hand or finger movement.

• Occasional lifting (25 lbs or less).

Equipment

• Office equipment.

• Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications** /Professional Licenses **:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Patient Care Support (1 Year)

Skills:

Not Applicable

Driver’s License:

A driver’s license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications:

• Some healthcare training or coursework.

Preferred Qualifications

Education:

Vocational Diploma - specific trade or career - Medical Assistant

Certifications** /Professional Licenses **:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Relevant Experience (3 Years)

Skills:

Anatomy, Effective Written Communication, Electronic Medical Records (EMR), Healthcare Service, Interpersonal Communication, Medical Terminology, Oral Communications, Patient Interactions, Patient Support, Physician Communications, Physiology

Grade

C05-H

Salary Range

$16.92 - $24.59 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please [e-mail] call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.