Clinical Office Manager (Canfield)

Vitreo-Retinal Consultants, Inc.; Canfield (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Vitreo-Retinal Consultants, Inc. in Canfield, OH is seeking a full-time clinical office manager. This role will manage daily clinical operations and assist the Clinical Director and physicians.

The ideal candidate will have strong organizational skills, a background in patient care, and experience in training staff. Key responsibilities include scheduling surgeries, monitoring inventory, and maintaining patient satisfaction.

Qualifications

• Experience in a clinical setting, preferably in ophthalmology.
• Strong organizational skills and attention to detail.
• Ability to train and develop staff effectively.

Responsibilities

• Oversee daily clinical operations and manage surgery schedules.
• Assist physicians during patient exams and procedures.
• Coordinate patient surgeries and maintain communication with relevant parties.

Skills

Patient care assistance

Communication skills

Inventory management

Training development

Ophthalmic testing

Job description

Vitreo-Retinal Consultants, Inc. is a private practice ophthalmology group of fellowship-trained retinal specialists. We provide state-of-the-art retinal care for diseases which include Diabetic Retinopathy, Macular Degeneration and Retinal Detachment. Our physicians are available for consultations and emergencies.

Job Overview

Vitreo-Retinal Consultants, Inc. in Canfield, OH is seeking a full-time clinical office manager. This position performs a variety of clinical and administrative duties as manager to assist the Clinical Director, physicians, and practice overall. The office manager is responsible for the oversight of daily clinical operations of the assigned VRC office (and other offices, as needed) and maintaining and overseeing the physician surgery schedules for their office. Other responsibilities of this role include being a reference, guide, and trainer for new and current employees, cross-coverage of other clinical and administrative duties as needed, maintain the overall efficiency of the clinic and office, and promote an atmosphere conducive to teamwork and a high level of patient satisfaction.

Duties and Responsibilities include:

• Perform scribe duties - assisting physicians during patient exams and procedures. Records physician's findings in chart/EHR as appropriate. Writes or sends electronically prescriptions as indicated by the physician. Reviews medication instructions, positioning requirements, etc, and, and answers questions for patients as appropriate.
• Escort patients as they move throughout office (from reception area, to work-up room, to dilating area, to exam room, to laser or special testing rooms, to check-out). Assist patients with mobility problems, wheelchairs.
• Schedules patients for surgery, and pretesting, coordinating with patient, hospital, other physicians and surgeons, as assigned.
• Monitors medical phone messages needing attention. Routes/answers/returns patient phone calls as appropriate, and in a timely fashion.
• Helps Monitor inventory of medications and medical supplies, ordering as needed to maintain appropriate inventory levels. Periodically obtains competitive quotes for these items routinely purchased, to ensure best pricing and terms possible.
• Along with and under the direction of the Clinical Director, develops and maintains safety programs for the practice, including OSHA, emergency preparedness, and others as appropriate. Maintains appropriate documentation for these programs.
• Assists Clinical Director, Practice Administrator and Physicians in the development of clinical policies and procedures. Provides staff instruction for these policies and procedures as appropriate.
• Works as an ophthalmic tech or ophthalmic photographer as necessary for the efficient care of patients in the office. Performs other diagnostic testing as needed (ocular coherence tomography, ultrasonography, visual fields, electrophysiology, etc.)
• Performs other duties as necessary to ensure the smooth flow of work/patients in the office.
• Conducts training needs analysis to gather information and target future training opportunities. Continuous evaluation of current training program for relevance and successful outcomes.
• Provide assistance to the tech trainer in regard to maintaining and administering training assessments, reviewing results, and providing recommendations for training improvement.
• Coaches and facilitates the professional development and clinical abilities of clinical staff.
• Responsible for all tasks listed in the VRC Nurse Manager/Office Manager Checklist.
• Promotes an atmosphere conducive to teamwork and a high level of patient satisfaction at all times.
• Communicate with patients, family members, physicians, co-workers, and the public in a respectful, helpful and courteous manner at all times.
• Maintain patient and practice confidentiality at all times, communicating sensitive information only to those who should, by nature of their job/authority, receive it.
• Establish and maintain effective working relationships with all physicians, co-workers, patients, and the public.
• Makes recommendations for enhancements to patient care, customer service, overall practice efficiency and/or employee relations.
• Follow the VRC Standards of Conduct and the VRC Corporate Compliance Program(s) at all times. Conduct all actions with regard to VRC patient care and business in a confidential, legal and ethical manner.
• Travel to all VRC office locations and outreach locations.