Clinical Office Assistant - Peds Outpatient

aah; Aurora (IL); On-site; USD 29,000 - 43,000; Part time

Benefits offered by this job

Health benefits

Retirement plans

Educational Assistance

Paid time off

Job summary

Advocate Health in Naperville, IL is seeking a part-time Administrative Scheduler for Pediatrics: Therapy. You will greet patients, collect copayments, schedule appointments, and support office operations. The role requires excellent communication, proficiency with Microsoft Office, and the ability to multi-task in a fast-paced clinic setting.

EPIC experience is preferred. This position offers flexible schedule within 8 am–6 pm, Monday–Friday, with potential coverage as needed and a pathway to

Qualifications

• High school diploma required.
• 1 year of scheduling, customer service, and administrative/clerical experience preferred.
• EPIC experience preferred.

Responsibilities

• Greets patients and visitors, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments and travel; coordinates related administrative tasks.
• Schedules patients and enters information into the computer system; coordinates with physicians’ offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient records; works with Medical Records department for requests.
• Generates basic reports and distributes them as needed.

Skills

Multi-tasking

MS Office Proficiency

Organizational skills

Communication skills

Reception/Phone handling

Education

High School Diploma

Job description

Department:

05604 AMG Naperville Macom Dr - Pediatrics: Therapy

Status:

Part time

Benefits Eligible:

No

Hou rs Per Week:

0

Schedule Details/Additional Information:

Coverage as needed for the department - Potential hours 8 am to 6 pm Monday through Friday

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

High School Graduate.

Experience Required:

Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties. EPIC Experience preferred.

Knowledge, Skills & Abilities Required:

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Physical Requirements and Working Conditions:

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North