Clinical Office Assistant- Full time 40 Hr/Week

Advocatehealth; Park Ridge (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Clinical Office Assistant in Park Ridge, Illinois. The ideal candidate will manage patient scheduling, greet visitors, and support administrative tasks to ensure smooth operations. This entry-level role requires strong organizational and communication skills, along with proficiency in Microsoft Office.

Qualifications

• High School Graduate required.
• Typically requires 1 year of experience in scheduling, customer service, and administrative support.

Responsibilities

• Greets patients and collects insurance co-payments.
• Schedules patient appointments and enters information into the system.
• Manages phone calls and resolves clinical inquiries.

Skills

Multi-tasking

Customer Service

Communication

Organization

Education

High School Graduate

Tools

Microsoft Office

Job description

Clinical Office Assistant- Full time 40 Hr/Week

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Clinical Office Assistant- Full time 40 Hr/Week

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This is Primarily Monday-Friday with Intermittent Saturdays.

Major Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.
  
  

Licensure, Registration, And/or Certification Required

• None Required.
  
  

Education Required

• High School Graduate.
  
  

Experience Required

• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties in a healthcare setting.
  
  

Knowledge, Skills & Abilities Required

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.
  
  

Physical Requirements And Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.
  
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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