Clinical Office Assistant Float - Rehab

aah; Town of Grafton (WI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits (medical,

Dental, vision, life)

Flexible Spending Accounts

Adoption assistance

Employer retirement match

Job summary

Advocate Health's AAH Multi Site - Outpatient Rehabilitation in Wisconsin is seeking a full-time Administrative Assistant to support the physical therapy departments across multiple hospitals and clinics, including St Luke's, Sinai, South Shore, West Allis, Grafton, Summit, and Mount Pleasant. The schedule varies with hours from 6am to 7pm and a 40-hour work week.

The role involves greeting patients, collecting co-payments, scheduling appointments, data entry, report generation, and basic

Qualifications

• High school diploma required.
• Typically 1 year of scheduling, customer service, and administrative/clerical support duties.
• Proficient in Microsoft Office (Excel, Power Point, Access and Word) and data entry.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Skills

Multitasking

Customer service

Communication skills

Scheduling

Microsoft Office

Education

High School Diploma

Tools

Microsoft Excel

PowerPoint

Access

Word

Job description

Department: 05602 AAH Multi Site - Outpatient Rehabilitation

Status: Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: This position provides coverage to the physical therapy departments at the following hospitals and surrounding area clinics: St Luke's, Sinai, South Shore, West Allis, Grafton, Summit, Mount Pleasant. The schedule varies Monday-Friday between the hours of 6am-7pm.

Pay Range: $20.80 - $31.20

Major Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Licensure, Registration, and/or Certification Required: None Required.

Education Required: High School Graduate.

Experience Required: Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Knowledge, Skills & Abilities Required: Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings. Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software. Strong organizational skills and attention to detail. Ability to effectively communicate (written, and verbal), build rapport, and relate to all people. Ability to operate standard office equipment.

Physical Requirements and Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Our Commitment to You

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consume