Clinical Office Assistant

aah; Manitowoc (WI); In loco; USD 29.000 - 43.000; Part-time

Vantaggi offerti da questo lavoro

Benefits eligible

Descrizione del lavoro

Advocate Health in Manitowoc, Wisconsin is seeking a part-time administrative coordinator to support outpatient rehabilitation operations. The position offers 20 hours per week with clinic hours as early as 6:45 AM and as late as 6:00 PM, Monday through Thursday, no weekends.

Training is provided, and benefits eligibility is noted. The role involves greeting patients, scheduling, data entry, billing support, and communications with medical staff, with emphasis on accuracy and excellent patient

Competenze

• High school diploma required.
• Typically 1 year of scheduling, customer service, and clerical duties.
• Proficient with Microsoft Office and data entry.

Mansioni

• Greets patients and visitors, collects co-payments, and answers routine information requests.
• Schedules and maintains the calendar of appointments and travel; coordinates related logistics.
• Enters patient information into the computer system and coordinates with physician offices as needed.
• Answers and screens calls; triages clinical inquiries and resolves problems.

Conoscenze

Multi-tasking

Customer service

Communication

Microsoft Office

Formazione

High School Diploma

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Department

37531 AMC Manitowoc County - Outpatient Rehabilitation: MOB

Status

Part time

Benefits Eligible

Yes

Hours Per Week

20

Schedule Details/Additional Information

Clinic hours as early as 6:45 AM and as late as 6 PM, Monday-Thursday, as late as 5:30 PM Friday. No weekends, No holidays. Clinic locations Lakeside clinic (1111 Bayshore Drive, Manitowoc), Dewey St. clinic ( 3821 Dewey St.), Aurora Medical Center Manitowoc County Outpatient Physical Therapy Department ( 5000 Memorial Drive, Two Rivers). Exact days and times to be determined. Schedule is made in advance for several months. Training is provided.

Pay Range

$20.80 - $31.20

Major Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

High School Graduate.

Experience Required

Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Knowledge, Skills & Abilities Required

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Physical Requirements and Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health