Clinical Office Assistant Lead - Rehab

Hugh Chatham Memorial Hospital; Mequon (WI); On-site; USD 62,664,000 - 93,765,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Education assistance

Job summary

Advocate Health operates the Mequon Sports Health - Outpatient Rehabilitation site, supporting multiple Wisconsin locations. This full-time administrative role in the physical therapy department handles front-office workflow, scheduling, data entry, billing and patient access.

You will collaborate with supervisors to maintain efficient operations and patient flow. The position requires strong Microsoft Office skills, excellent communication, and solid customer service experience; travel to

Qualifications

• Proficient in Microsoft Office (Word, Excel, Access, PowerPoint).
• Demonstrated project coordination skills.
• Excellent interpersonal, written, and verbal communication skills are essential.
• Demonstrated customer service skills including service recovery.

Responsibilities

• Coordinates operational workflow of clinical office staff. Distributes workload and staff assignments for optimum efficiency.
• Assists supervisor with human resource responsibilities (interviews, onboarding, staff development, performance feedback).
• Performs clerical duties (reception, scheduling, data entry, billing, medical records, filing).
• Serves as a resource for department personnel and physicians regarding policies and processes.
• May schedule calendars, travel, training, and meetings; coordinate related logistics.

Skills

MS Office

Project coordination

Interpersonal communication

Customer service

Education

High School Diploma

Job description

Department:

05602 AAH Mequon Sports Health - Outpatient Rehabilitation

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

This position is based out of the physical therapy department at Mequon (Athlete Performance) and supports the following locations:

Grafton (Cedar Creek)

Grafton (N Port Washington Rd)

Mequon (Athlete Performance)

Mequon (Liebau Rd)

Port Washington

Wauwatosa (Mayfair)

Schedule:

Monday-Friday 8am-4:30pm

Pay Range:

$21.85 - $32.80

Major Responsibilities:

• Coordinates operational workflow of clinical office staff. Distributes workload and staff assignments as necessary for optimum efficiency. In collaboration with supervisor, maintains daily clinical office levels.
• Assists supervisor with human resource responsibilities which may include: interviewing and selection of new employees, new employee orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
• Performs Clinical Office Assistant duties based on department's needs including: reception, answering, screening and triaging telephone calls, scheduling appointments, data entry, billing, medical records, maintaining files, logs and reports, assisting with gathering, organizing, and compiling data for reports, meetings, etc., collecting insurance co-payments, and other general clerical functions.
• Serves as a resource for all department personnel and physicians, including problem solving, office policy/procedure development, customer relations, promotion of service management, and implementation of department changes.
• May schedule and maintain calendar of appointments, meetings, and travel and coordinate related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation. May conduct regularly scheduled staff meetings, huddles and/or arrange training and education programs.
• Oversees ordering of department supplies and maintains awareness of budget constraints for supplies. Monitors department office equipment and troubleshoots minor problems. Independently arranges for routine equipment maintenance or repairs.
• Resolves basic to intermediate customer concerns and complaints.
• Identifies and independently plans, develops, and implements additional projects or reports which may be useful to the department.
• Gathers, compiles, and summarizes data/information for analysis per supervisor's request. Assists in monitoring, tracking, and analyzing data.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 5 years of experience in secretarial/clerical support.

Knowledge, Skills & Abilities Required:

• Intermediate to advanced computer skills with Microsoft office products (i.e. Word, Excel, Access, PowerPoint).
• Demonstrated project coordination skills.
• Excellent interpersonal, written, and verbal communication skills are essential.
• Demonstrated customer service skills including service recovery.

Physical Requirements and Working Conditions:

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday. Occasionally lifts items weighing up to 20 lbs.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.
• Position may require travel, may be exposed to road and weather hazards.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.