Clinical Nurse Manager - Cancer & Infusion Services

Augusta Health; Virginia, Fishersville (MN, VA); On-site; USD 70,000 - 95,000; Full time

Job summary

An established health system is seeking a Clinical Nurse Manager to lead patient care delivery in Medical Oncology and the Ambulatory Infusion Center. This role involves overseeing daily operations, managing staffing, and ensuring quality patient experiences. The ideal candidate will have a strong background in oncology nursing, leadership skills, and a commitment to regulatory compliance. Join this mission-driven organization to make a significant impact on patient care and team development while enjoying a supportive work environment with generous benefits.

Benefits

Generous paid time off

Free onsite parking

Shift and weekend differentials

Tuition reimbursement

Onsite child care

Qualifications

• Minimum of two years of experience in Medical Oncology/Hematology/Infusion Services.
• Current and valid Registered Nurse license in Virginia or Compact state.
• BLS required; OCN Certification preferred.

Responsibilities

• Manage staffing patterns and ensure continuity of care based on unit needs.
• Conduct employee orientations and provide feedback for team member development.
• Ensure safety risks to patients are minimized and maintain regulatory compliance.

Skills

Leadership competencies

Patient care management

Conflict management

Regulatory compliance

Staff training and development

Education

BSN

MSN

Registered Nurse License

Job description

The Clinical Nurse Manager is responsible for organizing and managing the patient care delivery and team members in Medical Oncology and the Ambulatory Infusion Center for the total number of hours that the department is operational. The clinical nurse manager is responsible for leading daily operations of a specific unit including the human, physical environment, supplies, resources, and services to ensure efficient quality patient experience and care in collaboration with the Director. Provides any special skills/knowledge base related to the patient mix of the unit/special functions of the unit. Supports Augusta Health mission and philosophy. Must be able to demonstrate the knowledge and skills to provide care appropriate to the age of the patients served on his/her assigned unit or within his/her department including knowledge of the principles of growth and development over the life span. 80% managerial / 20% clinical (may vary depending on span of control & number of unit managers). Responsible & available within the respective area for the total number of hours that the unit is operational.

Education, Certifications, Competencies, Knowledge, Skills, and Abilities:

• BSN required.
• MSN Preferred.
• Current and valid Registered nurse license in the Commonwealth of Virginia or from a state that is part of a Compact agreement with Virginia.
• Annual education for unit-specific and hospital skills.
• Annual education per hospital certifications.
• BLS required.
• OCN Certification-Preferred.
• Minimum of two years of experience in Medical Oncology/Hematology/Infusion Services or a critical care or Emergency Room setting.
• 3-5 years of experience in Medical Oncology/ Hematology.
• Ability to work under stressful and changing situations.
• Leadership competencies as defined by the organization.
• Annual Augusta Health educational requirements per hospital certifications and defined unit competencies.
• Regulatory Requirements- Designated Accreditation body, State, Fire, Environmental, etc.
• Standards of Practice for respective areas.
• State Nurse Practice Act.
• Nursing Mission & Strategic Plan.
• Pathways to Excellence Standards.
• Clinical Excellence in the respective area.

Essential Job Duties:

Pillar of Focus: People

• Provides/plan/maintains staffing patterns based on unit needs to provide continuity of care based on volumes- balanced schedule to meet volume on unit/shift/weekend.
• Recruits, interviews, and selects qualified staff for unit: utilize behavioral-based interview techniques, peer interviewing, and ensures shadow experience for qualified and cultural fit, replacement of vacancies timely-set up interviews within 2 business days, and disposition in UKG throughout the process.
• Coordinates employee orientations, counseling, and team member development activities: provides timely and productive/honest feedback to encourage change in behavior, team member development- when observed or communication of education needs - acts promptly to provide to team members. Timely and frequent check-in with new orientee bi-weekly.
• Completes fair annual evaluations on team members.
• Adheres to the disciplinary process with supportive documentation: provides written documentation clear, concise, factual, and accurate to reflect and support disciplinary actions after a proper investigation with the support of HR.
• Demonstrates executive presence amongst peers and team members.
• Promotes open communication- team member rounding/accessibility & visibility on all shifts. This includes team members rounding routinely on all shifts.
• Conducts monthly staff meetings.
• Manages conflict effectively.
• Promotes & rewards all team members through encouragement and role modeling.
• Supports hospital and nursing events routinely, may include after-hours events.
• Ensure support for Pathways to Excellence standards & shared governance model through active unit councils and representation on hospital council.
• Consistent adherence and application of policies.

Pillar of Focus: Finance

• Assists the Director to develop and maintaining a fiscal plan (budget) for the department - communicates identified needs (equipment/supplies) or initiatives for next year.
• Demonstrates financial stewardship by continually identifying areas for improving cost containment and cost reduction (ex: contract labor reduction, supply cost, etc.).
• Reviews and adjusts staffing according to productivity measures - Assists in managing resources with the charge nurse.
• Maintains team member profile in relation to labor budget - position control.
• Post open vacant positions timely and appropriately to maintain balanced position control.
• Assists the Director with capital purchases and planning for the needs of the department.
• Oversees payroll for the department- take note of incremental overtime, lunch breaks, change department (floating), etc.

Pillar of Focus: Quality

• Ensures that safety risks to patients are minimized by always maintaining a regulatory state of readiness.
• Maintains knowledge of regulatory requirements (Federal, state, local, life safety codes, DBHDS, etc.).
• Manages unit equipment- utilizes Biomed appropriately for repairs.
• Performs unit safety/regulatory checks quarterly- examples: Ligature Risk rounds, EOC rounds, routine chart audits, etc.).
• Audits unit/staff quarterly for unannounced surveys.
• Demonstrates ownership over quality for respective area by implementing improvement projects and ensuring best practice standards. In collaboration with the Director, develops and maintains an ongoing quality improvement program for the department - maintains Quality board for staff, monthly staff meeting to review opportunities.
• In collaboration with staff, develops and initiates practices/procedures supported by evidence-based research, process improvement.
• Manages occurrence reports through investigation, review, and documented in a timely manner- review and opportunities brought back to team members for feedback to influence change.
• Appoints staff representation to hospital-wide efforts.
• Routinely round and collaborate with physicians and APPs within your respective areas.
• Drive service recovery through timely follow-up and collaboration with patients and families.
• Drive throughput initiatives within your respective areas.
• Drive patient satisfaction by monitoring department scores, review comments, investigate. opportunities, NLR (80 % leader/ 20% charge), and improvement initiatives in collaboration with the Director of Patient Experience.

Pillar of Focus: Growth (Leader)

• Assumes responsibility for own personal continuing education and developmental needs - continually evaluates oneself for improvement and seeks resources to improve and expand knowledge and foster growth.
• Continually enrich personal knowledge and clinical excellence.
• Fosters positive public relations for unit, patient care divisions, and organization at large (interactions with other units & leadership & organizations at large through demonstration of professionalism in all settings).
• Serves on a professional organization/specialty certification.
• Represents Augusta Health externally through poster presentations, public speaking engagements, etc.
• Home Care only: Act as the alternate administrator when designated in writing by a governing body.

Pillar of Focus: Workplace Wellness / Growth (Team Members)

• Provides and establishes a climate conducive to meeting the educational needs and efforts of the unit.
• Continually assesses educational needs of the staff: identify needs and initiate or collaborate with education department to meet needs.
• Coordinates educational in-services for staff.
• Schedule reflects time off for workshops, seminars.
• Accountable for the overall education of the department.
• Ensures the staff educational files are complete - paperwork is completed.
• Establish and maintain collaborative relationships - develop improvement initiatives based upon engagement.
• Routine team member rounding to foster relationships & growth.

Clinical Management:

• Completes daily assignments based on patient census/acuity, staff availability, and care needs- in collaboration with charge assignments, participates in team meetings - care coordination.
• Delegates tasks as appropriate.
• Provides input and updates to practice guidelines and policies for the department.
• Open communication within the department, staff, and other departments as needed.
• Demonstrates advocacy role for patients and family.
• Serves as the clinical resource person and assists team members as needed - clinical expert.
• Assess unit needs based on patient movement/turnover and makes appropriate changes based on patient needs, staffing, and room availability- drives throughput and admissions.
• Uses professional judgement and critical thinking in the decision-making process.
• Intervenes and assists team members with provider conflict.
• Participates in IDR daily.
• Takes assignment of charge and/or team as needed.
• Ensures staff huddles to enhance communication and patient care.
• Home Care only: Makes home visits as needed, coordinates referrals, assures the development & implementation& updates of the individualized plan of care.

Some Benefits of working at Augusta Health include:

• Generous paid time off to promote work-life balance.
• Free onsite parking.
• Shift and weekend differentials.
• Tuition reimbursement.
• Onsite child care.

Company Information

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient services which includes Augusta Medical Center, a 255-bed inpatient facility, and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.