Clinical Navigator - (South & Northeast Austin) Texas Orthopedics (2675)

Texas Orthopedics; Austin (TX); Sur place; USD 48 000 - 64 000; Plein temps

Résumé du poste

Texas Orthopedics is seeking a Clinical Navigator to support physicians during clinic visits and coordinate care outside of visits in the South & Northeast Austin area. You will assist with injections, vital signs, documentation, and scheduling, ensuring smooth patient flow and a concierge-level experience.

Responsibilities include managing authorizations, arranging surgeries and imaging, and performing post-operative follow-up calls to monitor recovery and reinforce care instructions.

Qualifications

• High school diploma or GED required.
• Graduation from an accredited Medical Assisting program preferred.
• Minimum two years in a healthcare setting, preferably orthopedics.
• Two years of surgery scheduling experience preferred.
• Current Medical Assistant certification (CMA) preferred.

Responsabilités

• In-Clinic Support: assist physicians with patient care, prepare injections, take vitals, complete H&P, and assist with dressings.
• Apply casts, splints, and DME in coordination with Cast/Orthopedic Technician where applicable.
• Document all patient-related communication and treatment in EMR; assist with coding of encounter forms.
• Coordinate care: schedule surgeries, imaging, and therapy appointments; obtain authorizations and clearances.
• Conduct postoperative follow-up calls to assess recovery and address concerns.
• Travel to other clinic locations as needed; provide coverage for peers.

Connaissances

Interpersonal skills

Communication

Medical terminology

EMR systems

Attention to detail

Problem solving

Organizational skills

Formation

High School Diploma or GED

Medical Assisting program

Outils

EMR software

Description du poste

Clinical Navigator - (South & Northeast Austin) Texas Orthopedics (2675)# Clinical Navigator - (South & Northeast Austin) Texas Orthopedics (2675)TXO-South Austin Clinic - Austin, TX 78746## OverviewPosition TypeFull TimeCategoryHealth Care## Description**GENERAL JOB DESCRIPTION**: Responsible for assisting physicians with patient care during clinic visits and coordinating clinical care outside of visits. This includes casting, bracing, scheduling procedures, obtaining authorizations, and providing concierge-level service to patients throughout their recovery. A key responsibility is conducting postoperative follow-up calls to assess recovery, address concerns, and reinforce care instructions. Ensures quality, safety, and efficiency in all aspects of patient care while maintaining a positive and professional image of the clinic.**ESSENTIAL FUNCTIONS**:**In-Clinic Support:*** Assist physicians with patient care: prepare injections, take vital signs, complete H&P questionnaires, and facilitate suture removals/dressing changes.* Apply casts, splints, and DME in coordination with Cast/Orthopedic Technician.* Issue prescriptions, therapy orders, home exercises, work restrictions, and diagnostic orders per physician instruction.* Maintain a safe, efficient, and respectful clinic environment. Prepare exam rooms and perform sharps container checks.* Document all patient-related communication and treatment in EMR.* Assist with procedure and diagnosis coding of encounter forms.* Restock supplies and sterilize instruments per schedule.* Attend continuing education and skill labs offered by Texas Orthopedics.* Assist with phlebotomy if certified.* Travel to other clinical locations as needed.**Care Coordination & Follow-Up:*** Conduct postoperative follow-up calls to patients to assess recovery, address concerns, reinforce care instructions, and escalate issues to the physician as needed.* Receive and manage incoming calls, schedule surgeries, imaging, and therapy appointments.* Complete surgery checklists and coordinate with physicians and facilities.* Obtain and track prior authorizations and insurance clearances.* Schedule Peer-to-Peer calls when necessary.* Monitor and respond to patient cases and medication requests within the same business day.* Facilitate capture of opioid history and patient-reported outcomes.* Track adverse events such as post-op complications and hospital readmissions.* Review and manage assigned physician’s surgery schedule for accuracy.* Coordinate training and preferences with Surgery Coordinator and Office Manager.* Queue lab results into EMR system.* Provide coverage for peers and monitor assigned voicemail daily.## Qualifications**QUALIFICATIONS****Education**:* High school diploma or GED required.* Graduation from an accredited Medical Assisting program preferred.**Experience**:* Minimum two years in a healthcare setting, preferably orthopedics.* Two years of surgery scheduling experience preferred.**Licensure**:* Current Medical Assistant certification (CMA) preferred**Special Skills**:* Strong interpersonal and communication skills.* Knowledge of medical terminology, pharmaceuticals, and EMR systems.* Ability to work in a fast-paced environment with attention to detail.* Excellent problem-solving and organizational skills.**Physical Demands**:* Frequent walking, standing, and sitting for extended periods.* Ability to lift/carry up to 50 lbs and assist patients up to 300 lbs.* Full range of motion, adequate visual acuity, and hearing/speaking ability.* Clinic and office setting with travel between locations.* Exposure to communicable diseases, toxic substances, radiation, and bodily fluids.**Environmental Working Conditions**:* Combination clinic and office setting.* Travel between clinic locations.* Exposure to communicable diseases, toxic substances, radiation and bodily fluids.