Clinical Navigator - (South & Northeast Austin) Texas Orthopedics

Texas Orthopaedic and Sports Medicine; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Texas Orthopaedic and Sports Medicine seeks a Medical Office Assistant to support physicians in the clinic, handle post-procedure follow-ups, and coordinate care across locations. The role includes casting, scheduling, insurance authorizations, and EMR documentation, with travel between clinics as needed.

The ideal candidate has a CMA or equivalent, strong communication, and familiarity with orthopedic workflows to ensure efficient patient care and a professional clinic environment.

Qualifications

• High school diploma or GED required.
• Graduation from an accredited Medical Assisting program preferred.
• Two years in a healthcare setting, preferably orthopedics.
• Two years of surgery scheduling experience preferred.
• Current Medical Assistant certification (CMA) preferred.

Responsibilities

• Assist physicians with patient care in clinic and prepare injections, vital signs, H&P questionnaires, and dressing changes.
• Apply casts, splints, and DME in coordination with Cast/Orthopedic Technician.
• Document all patient communications and treatment in EMR.
• Schedule surgeries, imaging, and therapy appointments; obtain prior authorizations and insurance clearances.
• Travel to other clinical locations as needed and provide coverage for peers.

Skills

Interpersonal communication

Medical terminology

EMR proficiency

Phlebotomy certified

Education

High school diploma or GED

Graduation from accredited Medical Assisting program

Medical Assistant certification (CMA) preferred

Tools

EMR software

Scheduling systems

Job description

GENERAL JOB DESCRIPTION: Responsible for assisting physicians with patient care during clinic visits and coordinating clinical care outside of visits. This includes casting, bracing, scheduling procedures, obtaining authorizations, and providing concierge-level service to patients throughout their recovery. A key responsibility is conducting postoperative follow-up calls to assess recovery, address concerns, and reinforce care instructions. Ensures quality, safety, and efficiency in all aspects of patient care while maintaining a positive and professional image of the clinic.ESSENTIAL FUNCTIONS:In-Clinic Support:Assist physicians with patient care: prepare injections, take vital signs, complete H&P questionnaires, and facilitate suture removals/dressing changes.Apply casts, splints, and DME in coordination with Cast/Orthopedic Technician.Issue prescriptions, therapy orders, home exercises, work restrictions, and diagnostic orders per physician instruction.Maintain a safe, efficient, and respectful clinic environment. Prepare exam rooms and perform sharps container checks.Document all patient-related communication and treatment in EMR.Assist with procedure and diagnosis coding of encounter forms.Restock supplies and sterilize instruments per schedule.Attend continuing education and skill labs offered by Texas Orthopedics.Assist with phlebotomy if certified.Travel to other clinical locations as needed.Care Coordination & Follow-Up:Conduct postoperative follow-up calls to patients to assess recovery, address concerns, reinforce care instructions, and escalate issues to the physician as needed.Receive and manage incoming calls, schedule surgeries, imaging, and therapy appointments.Complete surgery checklists and coordinate with physicians and facilities.Obtain and track prior authorizations and insurance clearances.Schedule Peer-to-Peer calls when necessary.Monitor and respond to patient cases and medication requests within the same business day.Facilitate capture of opioid history and patient-reported outcomes.Track adverse events such as post-op complications and hospital readmissions.Review and manage assigned physician’s surgery schedule for accuracy.Coordinate training and preferences with Surgery Coordinator and Office Manager.Queue lab results into EMR system.Provide coverage for peers and monitor assigned voicemail daily.QUALIFICATIONSEducation:High school diploma or GED required.Graduation from an accredited Medical Assisting program preferred.Experience:Minimum two years in a healthcare setting, preferably orthopedics.Two years of surgery scheduling experience preferred.Licensure:Current Medical Assistant certification (CMA) preferredSpecial Skills:Strong interpersonal and communication skills.Knowledge of medical terminology, pharmaceuticals, and EMR systems.Ability to work in a fast-paced environment with attention to detail.Excellent problem-solving and organizational skills.Physical Demands:Frequent walking, standing, and sitting for extended periods.Ability to lift/carry up to 50 lbs and assist patients up to 300 lbs.Full range of motion, adequate visual acuity, and hearing/speaking ability.Clinic and office setting with travel between locations.Exposure to communicable diseases, toxic substances, radiation, and bodily fluids.Environmental Working Conditions:Combination clinic and office setting.Travel between clinic locations.Exposure to communicable diseases, toxic substances, radiation and bodily fluids.