Clinical Navigator - Remote Patient Support, License Required, Oncology/Infusiona Plus

PRO-spectus; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Job summary

PRO-spectus is seeking a Clinical Navigator for a fully remote role in the United States. You will educate patients and caregivers, coordinate care, and help identify barriers to treatment while coordinating with healthcare teams and other departments.

Ideal candidates have remote patient support experience, strong communication skills, and the ability to work independently across time zones. Join a team focused on enabling informed participation and adherence to prescribed treatment plans.

Qualifications

• Bachelor's degree in a healthcare-related field or equivalent clinical experience.
• Current, unrestricted professional license or certification applicable to the program (e.g., RN, LPN, NP, PA, SLP, OT/COTA, PT/PTA, PharmD).
• 2+ years of relevant experience in direct patient care, patient education, clinical navigation, or care coordination preferred.
• Experience providing patient education and support through remote channels (telephone, video, secure messaging).

Responsibilities

• Conduct structured outreach to patients and caregivers at designated points in the treatment journey.
• Provide program-approved education regarding treatment, administration logistics, and support resources.
• Identify barriers to initiation, continuation, or adherence and develop practical strategies within scope.
• Identify barriers that may contribute to missed treatment or nonadherence.
• Provide support within scope and route issues for clinical decision-making or access assistance to the appropriate provider.
• Recognize and escalate clinical, safety, access, psychosocial, or operational concerns per protocols.

Skills

Communication

Active listening

Motivational interviewing

Relationship-building

Documentation

Organization

Time management

Remote work

Case management software

CRM platforms

Education

Bachelor's degree in healthcare

Professional license/certification (RN/LPN/NP/PA/etc.)

Tools

CRM platforms

Electronic health records (EHR)

Microsoft Office

Job description

This is a fully remote position. Preferred candidates possess telehealth/remote patient support experience.The Clinical Navigator provides individualized clinical education, treatment-support services, and care coordination within the scope of assigned patient-support programs. The role helps patients and caregivers understand prescribed treatment plans, identify potential barriers to treatment initiation and continuation, and develop practical strategies that support informed participation and adherence.The Clinical Navigator conducts structured outreach throughout the patient journey, provides program-approved education, documents patient interactions and outcomes, and coordinates with authorized members of the patient's healthcare and support teams. The Clinical Navigator recognizes and escalates clinical, safety, access, psychosocial, and operational concerns in accordance with established program protocols and collaborates closely with case management and other cross-functional teams.The Clinical Navigator does not diagnose, prescribe, modify treatment plans, provide emergency care, or replace the patient's treating healthcare team.

Core Duties & Responsibilities

• Conduct structured outreach to patients and caregivers at designated points throughout the treatment journey.
• Provide accurate, program-approved education regarding prescribed treatment, preparation, administration logistics, adherence expectations, and available support resources.
• Identify patient- and caregiver-reported barriers to treatment initiation, continuation, or adherence and develop practical strategies within program scope.
• Identify clinical, educational, logistical, psychosocial, or access-related barriers that may contribute to missed treatment or nonadherence.
• Provide support within scope and route issues requiring clinical decision‑making, access assistance, or additional services to the appropriate provider or internal team.
• Recognize and escal… ????????????

Skills & Requirements

• Strong communication, active listening, motivational interviewing, and relationship-building skills.
• Excellent documentation, organization, prioritization, time management, and follow-up skills.
• Strong critical thinking, problem-solving, analytical, and independent judgment.
• Ability to manage multiple active cases, follow standardized protocols, and work independently in a remote environment.
• Ability to support patients and caregivers across multiple stages of the treatment journey.
• Ability to establish trust through respectful, collaborative, and nonjudgmental communication.
• Proficiency with case management or CRM platforms, electronic health records, Microsoft Office, secure messaging, video communication, and related healthcare technology.
• Working knowledge of patient privacy, adverse event reporting, product complaint reporting, professional boundaries, and scope‑of‑practice requirements.

Education, Certifications & Experience

• Bachelor's degree in a healthcare-related field preferred, or an equivalent combination of relevant education and clinical experience.
• Current, unrestricted professional license or certification applicable to the assigned program (e.g., LPN/LVN, RN, NP, PA, SLP, OT/COTA, PT/PTA, PharmD).
• 2+ years of relevant experience in direct patient care, patient education, clinical navigation, care coordination, case management, specialty pharmacy, rehabilitation, infusion services, or patient-support programs preferred.
• Experience providing patient education and support through telephone, video, secure messaging, or other remote channels preferred.

Physical Requirements

• Remote work environment from the employee's approved home office.
• Prolonged periods of sitting and computer use.
• Ability to lift up to 15 pounds occasionally.
• Flexibility to support activities across U.S. time zones (EST-PST).
• Occasional travel for training, company meetings, or client activities.

Our PRO-spectus Culture Philosophy

At PRO-spectus we have created a culture that is supportive, dedicated, and teamwork driven. We celebrate each other's joys in personal life and professional accomplishments, promoting meaningful relationships and friendships.Our employees bring strength of mind and spirit to make the extraordinary happen every day. With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support.We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.PRO-spectus is an Equal Opportunity / Aff…