Clinical Navigator - FT | Texarkana & Shreveport

PAM Health Specialty Hospital of Texarkana; Shreveport (LA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Employee Assistance Program

FSA/HSA options

Life and Disability insurance

Education/tuition assistance

401(k) with match

Paid time off

Employee referral bonus

Discount programs

Personal travel discounts

Gym membership discounts

Job summary

PAM Health Specialty Hospital of Texarkana is seeking a Clinical Navigator to act as the face of the hospital, cultivating referral relationships and managing a territory while performing patient assessments to support rehab goals.

You'll collaborate with Admissions, nursing, and support staff to optimize referral conversion and participate in program development to enhance patient and payer satisfaction.

Qualifications

• Degree in a health-related field from an accredited college or university preferred.
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
• Minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.

Responsibilities

• Cultivate referral relationships, manages assigned territory, and completes patient assessments.
• Makes sales contacts and analyzes referral/admission data.
• Collaborates with Admissions Manager, nursing and other staff to facilitate referral conversion.
• Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, referral/admission process and satisfaction.
• Develops and maintains excellent relationships with stakeholders including patients, families, physicians, ICU/nurses, discharge planners, case managers and payer representatives.

Skills

Marketing experience

Communication skills

Relationship building

Education

Bachelor's degree in health-related field

Tools

Licensure in nursing/therapy

Job description

Are you passionate about your career? Results driven? Love helping people? Then we want to speak with you! It’s no secret that here at PAM Health, our results are seen every day in the patients we help. Once you enter our facility, you are PAMily, and we take care of our PAMily. As a Clinical Navigator, you are the face of our hospital. You will meet people at their worst of times, and by sharing our success and the potential success they can reach during their rehab stay with us, they will know they have the potential and support needed to assist them in achieving their goals!

Some things that our hospital can offer YOU as a full-time employee:

• Medical Benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc
• Comprehensive dental and vision benefits
• Employee Assistance Program, including counseling, legal, and financial service
• Flexible spending (FSA) and health savings (HSA) accounts
• Life and Disability insurance benefits
• Education/In-Service Opportunities including continuing education and tuition assistance
• Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
• Auto, Home, Cell Phone, and Gym Membership discount offerings
• Personal Travel Discounts
• Employee Bonus Referral Program
• 401(k) plans and discretionary employer match
• Generous Paid Benefit Time

This position works under the direction of the Director of Business Development. Cultivates referral relationships, manages assigned territory, and completes patient assessments. Makes sales contacts as well as analysis of referral and admission data from assigned territory. Works collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion. Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction. Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives.

• Education and Training: Degree in a health-related field from an accredited college or university preferred. Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required. Prior marketing and/or rehabilitation/LTACH experience preferred.
• Experience: Must have a minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.