Clinical Manager – Seniors’ Program

Good Shepherd Hamilton & Toronto; Hamilton City (CA); On-site; USD 73,000 - 82,000; Full time

Benefits offered by this job

Extended Health Benefits

Education and Professional Development

Employee/FAMILY ASSISTANCE PROGRAM (EA

Staff recognition programs

Job summary

Good Shepherd Centres – Seniors' Program seeks a Clinical Manager to provide clinical and operational leadership, ensuring person-centered, high-quality services aligned with the charity’s mission. You will oversee operations, staffing, and service delivery while guiding quality initiatives and regulatory compliance.

Reporting to the Senior Clinical Manager, this role leads interdisciplinary teams, drives client-centered planning, and collaborates with partners to improve access and outcomes in

Qualifications

• 5+ years of management or clinical administrative leadership in healthcare or community services.
• Experience leading interdisciplinary teams of regulated and unregulated healthcare providers.
• Strong background in community health, home care, or long-term care for seniors.
• Registration with a regulatory body; RN background preferred.
• Experience with quality initiatives and regulatory standards.

Responsibilities

• Oversee day-to-day clinical operations, staffing, scheduling and service delivery.
• Ensure assignments reflect client goals and comply with collective agreements.
• Lead quality improvement and ensure compliance with standards and legislation.
• Support client-centered care planning, assessments and service plans.
• Collaborate with teams and stakeholders to enhance client care and access.
• Lead recruitment, orientation, retention, supervision and professional development.
• Provide leadership to healthcare teams.
• Monitor outcomes, utilization, and required reporting.
• Manage staff timecards via ADP and oversee supplies and ordering.
• Participate in leadership committees and on-call duties.
• Promote a respectful, inclusive workplace aligned with our values.
• Support Harm Reduction commitments and reduce barriers for marginalized groups.
• Ensure confidentiality, health and safety compliance (PHIPA and OHSA).

Skills

Leadership

Healthcare management

Interdisciplinary teamwork

Regulatory compliance

Communication

PHIPA awareness

First Aid/CPR

Education

Nursing degree

Tools

ADP Timekeeping

Job description

Hours of Work

Typically, Monday to Friday, with flexibility to work evenings and weekends as required, including participation in an on‑call rotation.

Rate of Pay

$53.18 – $59.85/hour (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions.)

Reason For Posting

The posting is for a new vacancy.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self‑determination for individuals and families. To learn more about Good Shepherd Centres, visit our website at www.goodshepherdcentres.ca.

This opportunity is with Good Shepherd Centres – Seniors' Program.

How You Will Make An Impact

Reporting to the Senior Clinical Manager, the Clinical Manager provides clinical and operational leadership for the Seniors' Program, ensuring person‑centred, high‑quality services aligned with Good Shepherd's Mission, Vision and Values.

• Oversee day‑to‑day clinical operations, staffing, scheduling and service delivery to meet client needs.
• Ensure daily assignments reflect client goals and comply with applicable collective agreements.
• Lead quality improvement initiatives and ensure alignment with accreditation standards, regulatory and legislative requirements and Standards of Practice.
• Support client‑centred care planning, assessments, reassessments and service plans.
• Collaborate with interdisciplinary teams, community partners and stakeholders to enhance client care and access to services.
• Lead recruitment, orientation, retention, supervision, performance management and professional development of staff.
• Provide leadership to regulated and unregulated healthcare teams.
• Monitor client and program outcomes, utilization, statistics, quality indicators and required reporting.
• Manage staff timecards through ADP and oversee supplies, tracking and ordering.
• Participate in leadership committees, community events, stakeholder meetings and on‑call duties as required.
• Promote a respectful, inclusive and supportive workplace while modelling Good Shepherd's values of Responsibility, Availability, Hospitality, Adaptability, Quality and Dignity.
• Support Good Shepherd's Harm Reduction commitment and reduce barriers for marginalized community members.
• Ensure confidentiality, health and safety, PHIPA and Occupational Health and Safety Act requirements are maintained.

What You'll Bring To Our Team

• Minimum 5 years of management or clinical administrative leadership experience in healthcare and/or community services.
• Experience leading interdisciplinary teams of regulated and unregulated healthcare providers.
• Strong experience in community health, healthcare, long‑term care and/or home care, particularly with older adults, high‑risk seniors, vulnerable populations and caregivers.
• Healthcare‑related degree from an accredited institution, or an equivalent combination of education and progressive leadership experience.
• Registration with a relevant regulatory body; Registered Nurse background preferred.
• Experience leading quality initiatives and understanding regulatory frameworks and Standards of Practice.
• Current Standard First Aid/CPR and WHMIS certification.
• Strong leadership, communication, organizational, computer, mentoring and problem‑solving skills.
• Ability to adapt to a fast‑paced, changing environment and work collaboratively with others.
• Demonstrated commitment to an inclusive, supportive workplace and Good Shepherd's mission and values.

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self‑care supports and EMPLOYEE/FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti‑racist and anti‑oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905‑528‑5877.

Salary: $53.18 - $59.85 per hour