Clinical Manager, RN

Intuitive Health; Puyallup (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Intuitive Health seeks a Clinical Manager in partnership with Virginia Mason Franciscan Health to lead non-physician clinical staff and ensure excellent patient care and efficient operations.

You will recruit, onboard, train, schedule, and evaluate staff while driving quality assurance, patient satisfaction, and regulatory readiness across sites in Washington state.

Qualifications

• RN license in the state of practice required.
• ADN or BSN required; BSN strongly preferred (mandatory with some hospital partners).
• Strong communication and relationship management skills.
• Ability to work across multiple organizations in a collaborative manner.
• Minimum of 5 years of nursing experience; minimum of 2 years in management or charge nurse role in ED.

Responsibilities

• Lead non-physician clinical staff in collaboration with Program Director and Hospital Leadership.
• Recruit and onboard clinical staff in coordination with the Hospital.
• Provide ongoing training and education for clinical staff.
• Schedule clinical staff and coordinate staffing with hospital timelines.
• Support patient satisfaction initiatives and quality assurance programs.
• Participate in regulatory and accreditation readiness and survey processes.
• Ensure compliance with hospital policies and safety standards.
• Foster a patient-centered environment and professional teamwork.

Skills

Verbal and written communication

Relationship management

Team leadership

Work under pressure

Multi-tasking

Education

ADN or BSN

Active RN license

Job description

• Partners: Virgina Mason Franciscan Health

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About Virginia Mason Franciscan Health

Virginia Mason Franciscan Health, a leading health system in Washington state formed by the integration of two outstanding health systems-CHI Franciscan and Virginia Mason -with more than 18,000 team members and staff and nearly 5,000 employed physicians and affiliated providers, provides expert, compassionate medical care at 10 hospitals and nearly 300 care sites throughout the Puget Sound region.

Job Description

The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff in concurrence with the Program Director and Hospital Partner to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuously improvement, and is patient centric.

• Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership
• In coordination with the Hospital, recruit and manage the onboarding of clinical staff
• Provide initial and on-going training and education for clinical staff
• In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
• Scheduling of clinical staff
• In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital's timeline and tools
• Utilize resources from Intuitive and Hospital, to support patient satisfaction for site
• Provide ongoing leadership training and mentoring to clinical staff
• Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process
• Provide quarterly reporting on performance measures applicable to the site
• Serve as cultural champion for non-physician clinical employees
• Participate in regulatory and accreditation preparedness and survey process
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director
• Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions.
• Encourage a work environment that is friendly and respectful.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters.
• Participate in applicable committees as requested

Qualifications

• Ethical Conduct.
• Thoroughness.
• ADN or BSN required; BSN strongly preferred (mandatory with some hospital partners)
• Active RN license in the state of practice required
• Strong, clear, and precise verbal and written communication skills
• Strong relationship management skills
• Ability to work collaboratively across multiple organizations
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously
• Minimum of 5 years of experience in nursing
• Minimum of 2 years of experience in management or charge nurse experience within the emergency department

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching.

WORK ENVIRONMENT

This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials. The position requires lifting weights of up to 25 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for their own transportation.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply