Clinical Manager, Multi Visit Patient Program (LICSW or LCSW)

bmc; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

The MVPP (Multi Visit Patient Program) Clinical Manager in Boston oversees clinical services within BMC's Population Health Care Management, leading a team of social workers and students to improve care for high-utilization patients in the emergency department.

Collaborating with ED leadership, psychiatry, and community partners, the role emphasizes harm-reduction, care coordination, and data-driven program analysis while ensuring compliance with MassHealth requirements and internal standards.

Qualifications

• MSW with LICSW preferred or LCSW with relevant experience and desire to work towards LICSW licensure.
• Minimum five years of experience in social services, healthcare, or public health.
• At least one year of management/supervisory experience preferred.
• Prior experience in emergency services setting preferred.
• Prior experience providing case management to high-risk and complex populations preferred.

Responsibilities

• Address unmet clinical and social needs of super utilizers of the ED through direct patient engagement, care coordination, crisis planning, and resource connection.
• Supervise, coach, mentor students supporting the program including clinical supervision, training, coaching, and managing relationship with host institution.
• Build relationships with ED staff and other departments to meet the needs of a complex patient population.
• Utilize patient-centered and harm reduction approaches; support safety through care planning and transitions of care; make clinical decisions when needed.
• Complete thorough documentation in the EMR and comply with data entry, data integrity, and MassHealth billing requirements.
• Engage with internal and external partners across the health system and with city/state agencies and community shelters.
• Support program needs including data entry, program analysis, and strategic contributions.

Skills

Social work

Care coordination

Communication

Cultural humility

Mentoring

Education

MSW degree

Tools

EMR documentation

Job description

POSITION SUMMARY:

The MVPP (Multi Visit Patient Program) Clinical Manager will drive the clinical services for a specialized care management program targeted to impact utilization and health outcomes for identified multi-visit patients within BMC's Emergency Department. This work will be done collaboratively with leadership and providers from across the health system, including the Emergency Department, Population Health, Psychiatry, and Grayken Center for Addiction. This role will bring unique expertise in behavioral health, social service resources, and emergency services. This position will also engage internal and external community partners to enhance care coordination and resources available to this patient population. Responsibilities will include recruitment and supervision of BSW, MSW, and MPH students providing direct patient care and administrative support to the project.

MSW, Active LICSW preferred or LCSW with relevant experience and desire to work towards LICSW.

Position: Multi Visit Patient Project Clinical Manager Population Health

Department: Pop-Health Care Management

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

1. Address unmet clinical and social needs of super utilizers of BMC's ED through direct patient engagement, care coordination, crisis planning, and resource connection.
2. Supervise, coach, mentor BSW, MSW, and MPH students supporting the program including clinical supervision, training, coaching, and managing relationship with host institution through an overall commitment to social work and public health education in collaboration with Senior Manager of BH.
3. Build and leverage relationships with ED staff, clinical and non-clinical, to best meet the needs of a complex patient population, including daily presence at ED huddle, bed-side engagement of patients, and representing program in various meetings.
4. Utilizing patient-centered lens and harm reduction approach, support the safety of high-risk patients through care planning, transitions of care support, and case conferencing, including ability to make clinical decisions independently.
5. Complete timely and thorough documentation in the electronic medical record and comply with all data entry, data integrity, and data tracking requirements for BMC and in compliance with MassHealth billing requirements.
6. Engage with relevant internal and external partners, including departments and programs across the health system, and local city/state agencies, shelters, etc.
7. In collaboration with leadership, support additional program needs including administrative tasks such as data entry, aiding in program analysis, and contributing to strategy.

Must adhere to all of BMC's RESPECT behavioral standards.

JOB REQUIREMENTS

EDUCATION:

Master's in Social Work (MSW)

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :

• Active Massachusetts LICSW (Licensed Independent Clinical Social Worker) preferred.
• Will consider LCSW with relevant experience and desire to work towards LICSW licensure.
• Will consider MSW with relevant experience who is eligible and obtains LCSW license within 6 months of hire.

EXPERIENCE:

• Minimum five years of experience working in social services, healthcare, or public health setting.
• At least one year of management/supervisory experience preferred.
• Prior experience working in emergency services setting preferred.
• Prior experience providing case management services to high risk and complex populations preferred.
• Prior experience in homelessness services preferred.
• Lived experience is highly valued.

KNOWLEDGE AND SKILLS:

• Extensive knowledge of community resources and healthcare systems, including state agencies such as DMH and MassHealth. Preference for individual with knowledge of Boston area resources specifically.
• Clinical knowledge of mental health and substance use disorders, as well as skills/passion to engage individuals with these diagnoses utilizing person centered approaches.
• Knowledge of homeless services and passion for serving individuals who are unhoused through a non-stigmatizing, patient-centered approach.
• Ability to practice and teach cultural humility and desire to work with diverse, multi-cultural and multi-lingual populations and colleagues.
• Outstanding interpersonal skills and ability to communicate in a courteous, pleasant and professional manner with direct reports, healthcare providers, patients and families, general public, staff members, external agencies, and other organizational leaders.
• Ability to give direct feedback and regular coaching to students; ability to mentor, guide and motivate others through demonstration of best practices, leading by example, and exemplifying social work core values.
• Ability to adapt to changes within the project st