Clinical Manager, Care Management, Full time, days

PIH Health Hospital; Downey (CA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Care Manager to lead operations and enhance patient care quality. This role emphasizes effective communication, advocacy, and leadership within a nonprofit healthcare network serving millions. The ideal candidate will possess a current RN license and a commitment to customer service, ensuring the highest standards of care and safety for patients and staff. Join a recognized healthcare organization that values innovation and excellence in patient experience, where your contributions will make a significant impact on community health.

Qualifications

• 2+ years clinical experience in an acute care facility required.
• Clinical certifications preferred for applicable units.

Responsibilities

• Lead staff and ensure quality patient care and satisfaction.
• Identify safety concerns and promote a safe environment.

Skills

Leadership Ability

Written and Verbal Communication Skills

Interpersonal Competence

Negotiation Skills

Time Management Skills

Clinical Education Related to Specialty

Healthcare Technology Proficiency

Customer Service Commitment

Education

Current California RN License

Current CPR Certification

BSN or Currently Enrolled in BSN Program

Job description

Care Management:

Provides leadership for staff and accountability for assigned operations. In conjunction with the unit leadership, works to improve the quality of patient care, strengthens the financial performance of the department, and improve patient, physician, and employee satisfaction. Serves as a role model and provides clinical expertise to the department. Demonstrates effective skills in communication, advocacy, and promoting a shared vision. Identifies safety concerns and institutes measures to provide a safe environment for patient and staff.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.

Required Skills

• Demonstrated leadership ability.
• Written and verbal communication skills, interpersonal competence, negotiation and confrontation skills.
• Basic computer skills.
• Organizational, prioritizing, and time management skills.
• Clinical education related to specialty.
• Knowledgeable and proficient in the use of healthcare technology within specialty area.
• Demonstrates a commitment to customer service and an ability to meet the needs and expectations of patients and colleagues.

Required Experience

Required:

• Current California RN license.
• Current CPR certification.
• BSN or currently enrolled in BSN program.
• Two years clinical experience in an acute care facility.

Preferred:

• Clinical certifications preferred for applicable units, i.e. ACLS, NRP, PALS, etc.
• Previous Management experience preferred.

Address:
11500 Brookshire Ave.

Salary:
57.04-94.11

Shift:
Days

FLSA Status:
Salaried

Zip Code:
90241