Clinical Manager

Socket.dev; Sarasota (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) matching

Wellness program

Paid vacation

Holidays

Uniform allowance

Training opportunities

Job summary

The Eye Associates, part of Eye Health America, is seeking a Clinical Manager to lead a clinical department, oversee quality assurance, and manage staff in a growing ophthalmology practice. The role emphasizes patient-focused care, supervisory duties, and collaboration with healthcare professionals to uphold standards.

Responsibilities include coordinating with physicians, supervising front desk and clinical staff, maintaining OSHA compliance, and optimizing clinic operations.

Qualifications

• Healthcare experience required.
• Previous management experience preferred.
• Supervisory responsibilities and staff management.
• Knowledge of OSHA policies and procedures.

Responsibilities

• Communicate effectively with patients in a professional manner.
• Ensure delivery of high-quality patient care according to standards.
• Assist in clinic and front desk as needed.
• Respond to patient questions and handle complaints.
• Oversee clinic equipment maintenance and repairs.
• Maintain smooth patient flow and coordinate with physicians.
• Order back-office supplies.
• Maintain OSHA manuals, Bio Hazard and CLIA permits, renewals.
• Monitor calibration logs and train staff.
• Review invoices for back-office supplies and process payments.
• Prepare shift plans for doctors and clinics.
• Approve time-off and manage the calendar.
• Adjust staff schedules to minimize overtime.
• Support ophthalmic technicians and triage patient calls.
• Mentor Clinical Leads and Front Staff on protocols.

Skills

Healthcare experience

Management experience

Staff supervision

Education

High school diploma or equivalent

Job description

Description

The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.

Job Responsibilities:

• Communicate effectively with all patients in a professional and courteous manner, act as a role model to fellow employees.
• Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
• Be able to step in and assist where needed in clinic and front desk.
• Answer patient questions, including telephone inquiries. Responsible for handling all patient complaints, assessing situations, and resolving problems.
• Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
• Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
• Order all back-office supplies.
• Responsible for OSHA policies and procedures; maintain updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
• Monitor all calibration logs and ensure calibration is completed on time and all staff is properly trained to calibrate.
• Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
• Prepare shift planning for each doctor and clinic per day.
• Approve time-off requests and maintain the Time-off Calendar.
• Review staff overtime hours and adjust staff schedule to reduce.
• Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.
• Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Benefits:

As a team member at The Eye Associates, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Uniform Allowance
• Training/Advancement opportunities

Requirements

• High school diploma or equivalent.
• Active and valid driver's license.
• Healthcare experience required.
• Previous management experience preferred.