Clinical - LTSS Service Care Coordinator - J01107

Axelon Services Corporation; San Antonio (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare services provider is hiring a Clinical Care Coordinator for a remote position serving Texas. The role entails conducting telephonic assessments, providing support to members, and ensuring excellent customer service. Candidates should possess strong communication skills and the ability to work flexibly according to client needs.

Qualifications

• Required: HS Diploma; Preferred: Bachelor's Degree.
• Must have excellent customer service and computer skills.
• Experience in telephonic work is crucial.

Responsibilities

• Conduct telephonic assessments with members or parents.
• Address unmet needs and barriers to health.
• Flexibility in hours to accommodate members' availability.

Skills

Customer service skills

Computer skills

Attention to detail

Telephonic communication

Time management

Education

High School Diploma

Bachelor's degree (Preferred)

Job description

Location : Fully Remote, but Source from San Antonio, TX ( Will Not doing member facing visits, but team building exercises do occur occasionally and training, so will need to be local to San Antonio)

Shift : am-pm CST ( Optional OT is available, not mandatory)

Duration : months (Contract to hire)

Job Description : Position Purpose : Mainly telephonic assessments, calls to members or parents, providers to make contractual contact with our members to assess for any unmet needs, services and addresses any barriers to health.

Typical Day in the Role :

Full time hours, may need to work sometimes past pm as older members or parents are home after pm, but can flex during day for this. Remote position, but we do meet in office every - months for meetings and team engagement activities. New hires may need to go to office for initial training. Candidate Requirements Required : HS Diploma Preferred : Bachelor Required : n / a Preferred : n / a

Must haves : excellent customer service skills, strong computer skills, attention to detail, telephonic work, reliable internet connection

Nice to haves : bilingual

Disqualifiers : no experience working with Medicaid and special health care needs

Performance indicators : no metrics, candidates need to have good work ethic / time management / organization. There is a productivity log, but the tasks are very fluid.

Best vs. average : quick learner, engaged, asks valid questions, cares about quality of work, takes initiative, cares for members’ needs.

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Clinical Care Coordinator • San Antonio, TX