Clinical Liaison - Dallas, TX

CareDx; Houston (TX); Remote; USD 84,000 - 105,000; Full time

Job summary

A leading precision medicine company is looking for a Clinical Liaison to provide support for transplant solutions in Houston, Texas. You will manage patient relations and collaborate with healthcare providers while ensuring compliance with industry regulations. A minimum of an RN degree and 5+ years of transplant experience is preferred. The base salary ranges from $84,000 to $105,000, with additional incentives available.

Benefits

Gym reimbursement program

401(k) savings plan match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Qualifications

• 5+ years of transplant experience preferred.
• Certified Clinical Transplant Coordinator (CCTC) preferred.
• Proficiency in reporting and data analytic tools.

Responsibilities

• Manage patient support for CareDx's transplant offerings.
• Streamline workflows with transplant center staff.
• Liaise between customers and internal teams.
• Resolve customer inquiries timely.
• Coordinate blood draw logistics.
• Identify process improvements.

Skills

Patient management

Clinical education

Data analytics (Excel, Salesforce.com)

Strong communication skills

Influencing skills

Education

RN degree

Job description

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.

Responsibilities:

• Responsible for patient management, in support of CareDx's transplant offerings, with a primary focus on CareDx's laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx's transplant services into their process
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates
• Other duties as assigned

Qualifications:

• RN degree is required
• 5 plus years Transplant experience preferred
• Certified Clinical Transplant Coordinator (CCTC) preferred
• 25 - 30% Field Travel within assigned geography
• Ability to thrive both independently and in a team environment
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com
• Strong verbal and written communication skills
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
• Proven experience in managing customer expectations and product development updates

Remote: US only roles

The anticipated base salary range in the United States is $84,000 to $105,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.