Clinical Liaison

Elara Caring; South Bend (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Tuition reimbursement

401(k) with employer match

Paid time off

Pet insurance

Fleet vehicles

Job summary

Elara Caring is seeking a Sales Clinical Liaison to support care transitions and foster relationships with hospital staff and key accounts. You will identify referrals, collaborate with the AVP of Sales, and coordinate with care teams to position patients for the right care in the home setting.

The role emphasizes clinical collaboration, discharge planning, and community relationship development, with opportunities for advancement and comprehensive benefits.

Qualifications

• 3+ years of practical experience in a clinical setting.
• LPN/RN license preferred.
• Bachelor’s degree preferred.
• Reliable vehicle, valid license and auto insurance per state laws.
• High school diploma or GED required.

Responsibilities

• Identifies and collects referral information to support eligibility for care.
• Makes live calls with the AVP of Sales to foster relationships with key account staff.
• Calls on Key Accounts per the AVP and QBR plan.
• Explains care options to patients and families.
• Coordinates with hospital staff to position the patient for the right care at the right place.
• Develops positive relationships in the community.

Skills

3+ years experience

Education

High School Diploma/GED

RN/LPN license preferred

Bachelor’s degree preferred

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day.

Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description: Sales Clinical Liaison

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as Sales Clinical Liaison. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer delivering unparalleled care, we need a Sales Clinical Liaison with commitment and compassion.

Why Join the Elara Caring mission?

• Competitive compensation package
• Sales training program
• Opportunities for advancement
• Tuition Reimbursement for full-time staff and continuing education opportunities for all employees
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family and pet bereavement
• Pet insurance
• Fleet vehicles available, per company policy

As Sales Clinical Liaison, you’ll contribute to our success in the following ways:

• Identifies and collects referral information supporting the patient’s eligibility for care.
• Makes “live” calls in partnership with aligned Area Vice President of Sales to foster relationships with key account staff.
• Calls on Key Accounts assigned by AVP in partnership with Account Executive and Quarterly Business Review (QBR) plan.
• Makes calls/ referral collaboration to service these referral opportunities.
• Communicates with the families of patients regarding services offered.
• Interacts with a variety of hospital staff from different departments.
• Consolidates and reviews patients’ records upon referral, as part of the discharge process.
• Collaborates with hospital staff to help position the patient for the right care at the right place.
• Explains care options to patients and their families.
• Works with a healthcare facility as needed to collaborate care as part of discharge planning for referred cases.
• Coordinates with healthcare facility staff to ensure that each patient has a smooth transition through the discharge and back to the home environment.
• Collaborates with Intake for insurance eligibility and coverage.
• Coordinates communication between patients’ and their physicians, case managers and other medical staff.
• Develops positive relationships in the community.
• Performs other duties/projects as assigned.

What is Required?

• High School Diploma/GED
• 3+ years’ practical experience
• LPN/RN License is preferred
• Bachelor’s Degree is preferred
• Experience in Case Management in a clinical setting is preferred.
• Must have a dependable vehicle, a valid driver’s license, and current auto insurance in accordance with the laws of the State
• You will report to the Area Vice President Sales.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

Pay & Benefit Information:

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify:

Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.