Clinical Liaison

Genesis HealthCare, Inc.; Albuquerque (NM); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Variable compensation plans

Tuition discounts

Travel discounts

Wireless service discounts

Employee Assistance Program

Employee Foundation support

Health, Dental, Vision, company-paid 1

401K

Paid Time Off

On-Demand Pay

Pet Insurance

Life Insurance

Short-term Disability

Hospital Indemnity

Personal Accident

Critical Illness

Cancer Coverage

Job summary

Genesis HealthCare, Inc. seeks a Post-Acute Services Director to drive the growth of assigned nursing centers by cultivating hospital referrals and managing patient transitions.

You will oversee discharge processes and implement sales and clinical programming strategies to expand the center’s market presence. The role focuses on building hospital relationships, using CRM for seamless handoffs, and delivering consistent referral conversions while meeting admissions goals and improving operational

Qualifications

• RN or LPN licensure preferred, but not required where state mandates.
• Five to seven years of recent clinical experience.
• Valid driver’s license required.

Responsibilities

• Lead the patient referral process from review to admission using CRM to document handoffs.
• Develop 5–10 new hospital referrals monthly by building relationships with key decision-makers.
• Articulate the clinical strengths of the centers and align offerings with hospital referral needs.
• Achieve a 60%+ conversion rate for clinically appropriate referrals and drive improvements over 90–120 days.
• Create and execute a market strategy plan with data analytics to exceed admission targets by at least 5% each period.

Skills

Relationship building

Strategic thinking

Communication

Education

RN licensure

LPN licensure

Tools

CRM system

Job description

Overview

We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

The Post-Acute Services Director drives the growth and success of assigned nursing centers by cultivating and leveraging relationships to generate high-quality patient referrals. This position manages complex patient transitions, oversees discharge processes, and establishes relationships within both hospital and non-hospital systems. The Director plays a key role in enhancing efficiency and effectiveness of patient referrals, ensuring smooth transitions, and fostering long‑term relationships that support the nursing center’s growth objectives. The Director is also responsible for overseeing the implementation of sales and clinical programming strategies that integrate vertically to sustain and expand the center's market presence.

Position Highlights

• Lead the patient referral process from review through to acceptance, ensuring that the center is prepared to admit patients smoothly. Utilize the CRM system to ensure proper documentation and smooth clinical handoffs that improve patient outcomes and financial performance.
• Establish strong relationships with hospital referral sources and key decision-makers, developing 5‑10 new contacts per month within the hospital systems and various departments. Cultivate these relationships to build brand loyalty and awareness around the center’s clinical excellence.
• Understand and effectively communicate the clinical strengths and competencies of the assigned nursing centers, positioning them as a solution to the referral needs of local hospitals. Align the nursing center’s offerings with the needs of hospital systems to drive consistent referral flow.
• Demonstrate a conversion ratio of 60% or higher for clinically and financially appropriate referrals. Continuously drive quality referrals that lead to conversions, with a focus on achieving upward trends in conversion rates within 90‑120 days of hire and during each reporting period thereafter.
• Develop and sustain a market strategy plan for assigned nursing centers, incorporating data analytics to drive key strategic initiatives. Meet and exceed targeted admissions and sales goals, ensuring at least a 5% increase in patient admissions each reporting period.

Qualifications

• RN or LPN licensure preferred, but not required, except where mandated in the state in which employment occurs.
• Valid driver’s license.
• Five to seven years of recent clinical experience.

Benefits

• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Health, Dental, Vision, Company‑paid life insurance, 401K, Paid Time Off
• Free 24/7virtual health careprovided by licensed doctorsforall Anthemmedically-enrolled employees and theirimmediate family members
• On‑Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
• Pet Insurance
• Term and Whole Life Insurance
• Short‑term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range

USD $75,000.00 - USD $90,000.00 /Yr.