Clinical Lead - Congress

Kids for the Future; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

Job summary

Harbor Health in Austin, TX seeks a Clinical Lead to guide Medical Assistant staff, onboard new team members, and optimize clinic workflows. You will be the primary MA lead, coordinating scheduling, ensuring adherence to care plans, and supporting episodic patient care in a growing payvider model.

Qualifications include CMA certification, 4+ years in primary care with supervisory experience, CPR, and strong English communication. This role offers competitive pay, PTO, and robust benefits.

Qualifications

• High School Degree or equivalent.
• Certified Medical Assistant (CMA) or ability to renew.
• Minimum of 4 years in primary care, with 1 year in lead/supervisory role.
• Current CPR Certification.
• Leadership experience in training or supervising clinical staff.
• Computer proficiency with EHR entry and reporting.
• Ability to read, write, and speak English.
• Excellent customer service and ability to delegate tasks.
• Effective communication with diverse teams.
• Confidentiality and professional conduct.

Responsibilities

• Provide day-to-day leadership and mentorship to MA staff.
• As primary contact for MA workflow questions and scheduling.
• Collaborate with clinical team to execute care tasks ordered by providers.
• Monitor team performance and provide coaching for quality/efficiency.
• Develop and enforce MA policies and protocols.
• Deliver care per member care plans.
• Perform intake, collect labs, administer immunizations.
• Chart in EHR and audit MA charting practices.
• Assist with procedures and supportive tasks for clinical team.
• Oversee opening/closing tasks and daily operations readiness.
• Coordinate staff schedules and coverage across shifts.
• Support care team and hand-offs between staff.
• Act as liaison between MA staff and clinic management.
• Assist with inventory, supplies, and equipment maintenance.

Skills

Leadership

Mentoring

Team coordination

Customer service

English proficiency

Communication

EHR data entry

Education

High School Degree or equivalent

Certified Medical Assistant

CPR Certification

Tools

EHR systems

Job description

• Location 120 West Slaughter Lane,#100,Austin, TX, 78748,United States
• Job Category Medical Assistant, Lead Medical Assistant, Lead
• Employee Type Non-Exempt - FT

Contact information

• Phone [phone]
• Email [e-mail]

Harbor Health

POSITION OVERVIEW

Harbor Health is seeking a skilled Clinical Lead to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As a critical member of our clinical team, you will help ensure smooth clinic operations while delivering compassionate, member-centered care that aligns with our mission of transforming healthcare through our payvider model.

POSITION DUTIES & RESPONSIBILITIES

Provide day-to-day leadership, guidance, and mentorship to Medical Assistant staff, including onboarding and training of new team members

Serve as the primary point of contact for MA-related workflow questions, escalations, and scheduling needs

Collaborate with the clinical team and clinic leadership to execute care tasks as ordered by providers

Monitor clinical team performance and workflows, providing feedback and coaching to support quality and efficiency

Assist in developing, implementing, and enforcing clinic policies, procedures, and protocols for the MA team

Deliver care in accordance with each member's individualized care plan

Perform client intake, collect lab specimens, and administer immunizations

Chart accurately in electronic medical records (EHR) and audit charting practices of MA team as needed

Assist with minor procedures and other supportive functions for the clinical team

Oversee completion of opening and closing tasks each day to ensure the clinic is prepared for daily operations

Coordinate staff schedules and coverage to ensure adequate clinical support across shifts

Support the care team to ensure members' needs are met and hand-offs are appropriately conducted

Act as a liaison between MA staff and clinic management, escalating concerns and championing team needs

Assist with inventory management, supply ordering, and equipment maintenance oversight

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required

High School Degree or equivalent

Certified Medical Assistant (CMA) or ability to renew/apply for certification

Minimum of 4 years of experience in primary care or similar clinical environment, including at least 1 year in a lead, charge, or supervisory capacity

Current CPR Certification

Demonstrated leadership ability, including experience training, mentoring, or supervising clinical staff

Computer proficiency with the ability to enter information in EHR systems and compile reports or data as requested

Ability to read, write, and speak English

Excellent customer service and support skills; ability to organize and prioritize workload, delegate tasks, and meet deadlines

Effective and professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds

Consistent demonstration of positive, proactive customer service and ethical behavior

Ability to work effectively as a team leader and member while functioning independently with sound judgment

Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships across all levels of the organization

Strong conflict-resolution and problem-solving skills

Preferred

BLS Certification

Prior formal experience in a Lead, Charge, or Supervisor MA role

Physical Requirements

Ability to work rotating shifts in a physically demanding, moderate-stress environment

Exposure to blood, body fluids, communicable diseases, and repetitive motions

Full range of body motion including handling and lifting clients

Light to moderate work with 50 lbs. maximum weight to lift and carry

Ability to reach, bend, stoop, handle objects, talk and/or hear, and see

WHAT WE OFFER

Competitive salary and incentives

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401k Investment Plan

Company Equity

COMPANY OVERVIEW

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex,

sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.