Clinical Laboratory Access Representative/Full Time/Evening Shift

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Job summary

Penn Medicine in Lancaster, PA, is seeking a Laboratory Support/Specimen Processing role to ensure accurate, timely logistics of laboratory specimens for inpatient and outpatient services. Responsibilities include patient registration, lab test orders, specimen labeling, report distribution, and customer service across departments.

This full-time position requires handling urgent, emergent, and routine requests, operating automated equipment, and maintaining compliance with regulatory standards.

Qualifications

• Must be able to perform EPIC registration from multiple forms of documentation.
• Able to manage multiple computer applications simultaneously.
• Knowledge of lab test ordering and specimen labeling.
• Ability to prioritize urgent, non-urgent, and emergent specimens.

Responsibilities

• Perform patient EPIC registration from various forms of documentation.
• Work between multiple computer applications simultaneously including insurance verification systems.
• Place laboratory orders, document all aspects of specimens and orders, understand the entire test menu.
• Ensure specimen acceptability including patient identification and correct labeling.
• Process biological lab specimens accurately according to procedures and regulatory requirements.
• Prioritize and organize work by urgency and department processes; expedite critical specimens.
• Sort and distribute specimens according to priority.
• Operate automated specimen processing equipment.
• Meet expected turnaround times for laboratory standards.
• Troubleshoot clerical and specimen issues to resolution.
• Facilitate lab result distribution by phone, fax, and mail.
• Provide customer service to internal and external customers in person and by phone.
• Collaborate with other lab and clinical areas to support operations.

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life\'s work?

HOURS: 40 hours/week on 2nd shift 3:00pm-11:30pm. Every other weekend and rotating holidays, plus the 8 weeks of full-time training which would most likely be on second shift except for 1 or 2 weeks of first shift due to EPIC FERC training.

LOCATION: Lancaster, PA

Summary:

• Position Summary: This position is responsible for the accurate, precise and timely logistics of laboratory specimens from both inpatient and outpatient areas. Duties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations. This position is responsible for the rapid movement of clinical specimens from critical, emergency and acute care patients into the lab. Position relates to overall function of the laboratory and the hospital in view of patient care so test results are not compromised.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Perform patient EPIC registration solely from various forms of documentation.
• Work between multiple computer applications simultaneously including those for insurance verification.
• Place laboratory orders, documenting all aspects of the specimen and order and understand entire test menu for proper order entry.
• Ensure specimen acceptability including patient identification, labeling, correctness of order, and registration.
• Process biological lab specimens accurately according to established procedures and regulatory requirements.
• Prioritize and organize work according to departmental processes including urgent, non-urgent, and emergent situations. Expedites critical specimens for emergency processing.
• Sort and distribute biological lab specimens accurately and according to priority.
• Operate automated specimen processing equipment.
• Meet expected turnaround time for laboratory standards.
• Troubleshoot clerical and specimen issues to resolution.
• Facilitate lab result distribution by a variety of methods such as phone, fax, and mail.
• Provide customer service to internal and external customers both in person and by telephone.
• Work cross-functionally with other laboratory and clinical areas providing support, including but not limited to, telephone support, report distribution of high priority results, and supply dispersal.
• Engage in quality measures for the laboratory ensuring quality care.
• Abide by all regulatory and compliance standards of the laboratory, including but not limited to the College of American Pathologists, PA DOH and TJC.
• The following duties are considered secondary to the primary duties listed above:
• Manage departmental supplies.
• Train and mentor new employees or those with less experience.
• Identify opportunities and resources for professional growth and development.