Clinical Lab Technician — Lab Ops & Customer Experience

Kelly Services; Santa Clara (CA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Paid time off (vacation) and holidays

401K

Annual performance reviews

Job summary

Kelly Services is seeking a Lab Technician for our client in Santa Clara, California. The role supports hands-on clinical training labs by preparing, operating, and maintaining lab environments and equipment, while delivering a high level of customer service to healthcare professionals and internal teams.

Hours are 8:00am–4:30pm with alternating weekends; overtime may be required. Payrate is $30–$35 per hour, with shift differential to $36–$41 per hour after 6pm and on weekends.

Qualifications

• A college degree is preferred.
• Strong customer service orientation with professional engagement.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work under pressure and adapt to changing schedules.
• Proficiency with Outlook, Excel, and Word.
• Comfortable working in medical lab environments with cadaveric and animal tissue.
• Able to stand for extended periods and lift 50 lbs.

Responsibilities

• Prepare, support, and restore clinical simulation labs involving inanimate tissue (harvested animal tissue and/or human cadaveric specimens).
• Serve as on-site point of contact during labs, delivering a high level of customer service to healthcare professionals, instructors, and internal stakeholders.
• Collaborate with cross-functional teams to ensure lab readiness, smooth execution, and timely resolution of issues.
• Anticipate needs, respond to requests, and adapt quickly to schedule or workflow changes while maintaining a calm and professional presence.
• Ensure proper setup, cleanliness, breakdown, and documentation of lab spaces, instrumentation, and equipment in accordance with regulatory and departmental standards.
• Maintain accurate records, inventory, and equipment maintenance logs.
• Complete all required training, audits, and health surveillance activities within required timelines.
• Contribute to a positive, team-oriented environment by communicating clearly, supporting peers, and prioritizing service excellence.

Skills

Customer service

Communication

Organization

Problem solving

Adaptability

Education

College degree preferred

Tools

Microsoft Outlook

Excel

Word

Job description

Kelly Services is seeking a Lab Technician for our client in Santa Clara, California. The role supports hands-on clinical training labs by preparing, operating, and maintaining lab environments and equipment, while delivering a high level of customer service to healthcare professionals and internal teams.

Hours are 8:00am–4:30pm with alternating weekends; overtime may be required. Payrate is $30–$35 per hour, with shift differential to $36–$41 per hour after 6pm and on weekends.