Clinical Lab Representative, Laboratories-Clinical, Per Diem, Days

Marin General Hospital dba MarinHealth Medical Center; United States; Vor Ort; USD 57.000 - 86.000; Vollzeit

Zusammenfassung

MarinHealth is seeking a Clinical Laboratory Representative to act as the lab’s customer service center liaison. You will communicate with patients, doctors’ offices, and hospital staff, handling registrations and lab results.

Responsibilities include processing ABNs and ICD9 coding as part of registrations, coordinating with multiple departments, and ensuring accurate and timely information flow. Prioritize patient privacy and accuracy in all interactions.

Qualifikationen

• High School diploma or equivalent preferred.
• Experience in customer service or call center environments.
• English communication required; Spanish language skills preferred.
• IAMTAC certification required within 30 days of hire.
• Strong telephone, data entry and organizational abilities.

Aufgaben

• Serve as customer service center representative for the Laboratory.
• Facilitate communication among patients, physician offices and staff.
• Provide lab results via telephone, mail and fax.
• Register patients and prepare ABN and ICD9 related entries.
• Transcribe verbal orders and relay test results to appropriate parties.
• Assist in maintaining complete Medical Records and reporting.

Kenntnisse

Customer service

Call center experience

Spanish language

Telephone skills

Medical terminology

Data entry

Team collaboration

Ausbildung

High School diploma

Jobbeschreibung

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company: Marin General Hospital dba MarinHealth Medical Center

Compensation Range: $27.44 - $41.15

Work Shift: 8 Hour (days) (United States of America)

Scheduled Weekly Hours: 0

Job Description Summary:

Under general supervision the Clinical Laboratory Representative performs as customer service center representative for the Laboratory. Facilitates communication with patients, outpatient physicians’ offices, the Laboratory, and between patients, staff and other units in the hospital. Problem solves concerns for doctor’s offices, nursing units and physicians. Provides lab results via telephone mail and fax. Perform patient registrations as assigned, including stat registrations. Further responsible for preparing materials including ABN’s and ICD9 codes as related to the registration process.

Job Requirements, Prerequisites and Essential Functions:

Education:

High School diploma or equivalent preferred

Experience:

Experience with customer service related job duties Experience within a Call Center Preferred Ability to communicate in Spanish as a second language preferred

License and Certifications:

Integrative Agitation Management (IAMTAC) required within 30 days of hire.

Prerequisite Skills:

Ability to work in teams in which all members are mutually accountable Ability to work collaboratively with team members, hospital staff, patients, and physicians Capable of organizing multiple tasks and using good time management and attention to detail Demonstrated professional telephone skills Understanding of medical and laboratory terminology, Medi-Cal, and Medicare forms Basic computer knowledge with the ability to do data entry and retrieval Demonstrated verbal and written communication skills Ability to read, speak, write, understand, and follow English and written instruction

Patient Privacy (HIPAA Compliance): Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Duties And Responsibilities: Essential (Not Modifiable)

Ensures that duties of assigned shift or work area are completed, working with other staff to adjust workload if necessary Performs job within the parameters of hospital policies and department policies and procedures; keeps current on policies and procedures. The following examples are not inclusive of all policies:

• a. Follow guidelines for good customer service
• b. Maintaining records
• c. Follow turnaround time policies

Assists patients and physician office staff on the telephone with professionalism

Instructs patients in preparation for appointment and/or specimen collection

Monitors and maintain files

Process charges and credits for laboratory, pathology, and EKG

Answers telephones, take messages and route calls as appropriate

Transcribes verbal orders for laboratory testing

Relays test results as needed

Registers all off-hours outpatients in a timely, accurate and consistent manner

Orders appropriate and accurate tests for outpatients, to include, but not limited to obtaining diagnosis for medical necessity and determining ABN eligibility

Establishes a complete Medical Record by securing complete and accurate information, to include proper demographic and financial information

Distributes reports to floors and offices, when needed

Assists in training Customer Service Staff Assist in preparing statistical reports and audits for department. Performs other duties as required or assigned

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards - Communication, Accountability, Respect, Excellence, Safety which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

We are Equal Opportunity Employers, and we welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status. Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email [e-mail] to initiate the process.