Clinical Lab Representative, Laboratories-Clinical, Per Diem, Days

Marin General Hospital; California (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Marin General Hospital is looking for a Clinical Laboratory Representative in California. This role focuses on providing excellent customer service, facilitating communication, and ensuring accurate patient registration. Candidates should have a high school diploma, experience in customer service, and be able to communicate in Spanish. This position requires attention to detail and teamwork. The work schedule is an 8-hour shift, and the compensation ranges from $27.44 to $41.15 per hour.

Qualifications

• Experience with customer service related job duties.
• Ability to communicate in Spanish as a second language preferred.
• Demonstrated verbal and written communication skills.

Responsibilities

• Facilitates communication between patients and hospital staff.
• Instructs patients for appointments and specimen collection.
• Processes charges and credits for laboratory and pathology.

Skills

Customer service

Communication in Spanish

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

Basic computer knowledge

Job description

**ABOUT MARINHEALTH**MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.**Company:**Marin General Hospital dba MarinHealth Medical Center**Compensation Range:**$27.44 - $41.15**Work Shift:**8 Hour (days) (United States of America)**Scheduled Weekly Hours:**0**Job Description Summary:**Under general supervision the Clinical Laboratory Representative performs as customer service center representative for the Laboratory. Facilitates communication with patients, outpatient physicians’ offices, the Laboratory, and between patients, staff and other units in the hospital. Problem solves concerns for doctor’s offices, nursing units and physicians. Provides lab results via telephone mail and fax. Perform patient registrations as assigned, including stat registrations. Further responsible for preparing materials including ABN’s and ICD9 codes as related to the registration process.**Job Requirements, Prerequisites and Essential Functions:****Education:*** High School diploma or equivalent preferred**Experience:*** Experience with customer service related job duties* Experience within a Call Center Preferred* Ability to communicate in Spanish as a second language preferred**License and Certifications:*** Integrative Agitation Management (IAMTAC) required within 30 days of hire.**Prerequisite Skills:*** Ability to work in teams in which all members are mutually accountable* Ability to work collaboratively with team members, hospital staff, patients, and physicians* Capable of organizing multiple tasks and using good time management and attention to detail* Demonstrated professional telephone skills* Understanding of medical and laboratory terminology, Medi-Cal, and Medicare forms* Basic computer knowledge with the ability to do data entry and retrieval* Demonstrated verbal and written communication skills* Ability to read, speak, write, understand, and follow English and written instruction**Patient Privacy (HIPAA Compliance):*** Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.**Duties And Responsibilities:****Essential (Not Modifiable)*** Ensures that duties of assigned shift or work area are completed, working with other staff to adjust workload if necessary* Performs job within the parameters of hospital policies and department policies and procedures; keeps current on policies and procedures. The following examples are not inclusive of all policies: a. Follow guidelines for good customer service b. Maintaining records c. Follow turnaround time policies* Assists patients and physician office staff on the telephone with professionalism* Instructs patients in preparation for appointment and/or specimen collection* Monitors and maintain files* Process charges and credits for laboratory, pathology, and EKG* Answers telephones, take messages and route calls as appropriate* Transcribes verbal orders for laboratory testing* Relays test results as needed* Registers all off-hours outpatients in a timely, accurate and consistent manner* Orders appropriate and accurate tests for outpatients, to include, but not limited to obtaining diagnosis for medical necessity and determining ABN eligibility* Establishes a complete Medical Record by securing complete and accurate information, to include proper demographic and financial information* Distributes reports to floors and offices, when needed* Assists in training Customer Service Staff* Assist in preparing statistical reports and audits for department.* Performs other duties as required or assigned**Accommodation:**Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].**C.A.R.E.S. Standards:**MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.**Health & Immunizations:**To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.**Compensation:**The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.**Equal Employment:**All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.