Clinical IT Specialist

Jacksonville Children's Multispecialty Clinic; Jacksonville (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

Health, Dental and Vision insurance

Employee assistance program

Paid time off

AFLAC

Job summary

Ultipro in Jacksonville, NC seeks a Clinical IT Specialist to collaborate with clinicians and IT to deliver daily IT support and analyze clinical IT requirements across the organization.

You will lead workflow changes, provide EHR maintenance, hardware support, and analytics, while serving as a liaison among clinical groups, end users, and vendors. Travel within North Carolina is required.

Qualifications

• Bachelor’s degree with 3 years clinical IT experience or diploma/associate with 2 years clinical experience.
• EHR experience in ambulatory environment.
• Self-motivated team player with strong organizational and analytical skills.
• Able to work independently or in a team; mentor others in the department.
• Capable of prioritizing multiple projects and meeting deadlines.
• Maintain clinical competency; travel to remote clinics; after-hours on-call.

Responsibilities

• Lead/participate in clinical process change initiatives across departments.
• Provide application support, troubleshooting, and training needs.
• Provide hardware installation and support for clinical IT equipment.
• EHR maintenance and administration across the organization.
• Coordinate with clinicians, vendors, and IT for workflows and technology.
• Drive process improvement across clinics and ensure patient safety.

Skills

Analytical skills

Organizational skills

Team player

Independent work

Customer focus

Tech proficiency

Education

Bachelor's degree in IT or related field

Diploma/Associate with clinical experience

Tools

EHR systems

Ambulatory care software

Job description

Jacksonville, NC
Jacksonville, NC 28546, USA

• Travel Required : Yes

Description

CLINICAL IT SPECIALIST

The main functions of a Clinical IT Specialist include collaborating with clinicians, providers, and IT, in providing daily IT support and analyzing clinical IT requirements specific to the organization.

Primary Responsibilities

The Clinical IT Specialist has organization-wide responsibility for workflow processes impacted by the Clinical Information System across disciplines and clinical departments.

• Lead/participate in implementing clinical process change initiatives across the clinical setting in multiple departments.
• Provide application support, troubleshooting, support training needs, and departmental analytics activities.
• Provide hardware installation and support
• EHR maintenance and administration
• Manage and monitor IT and various clinical equipment
• Serves as a primary liaison/resource regarding clinical workflows and technology between clinical groups, end users and vendors.
• As part of the health care team, assumes accountability for ensuring smooth Clinical workflow processes across clinics.
• Facilitates and leads process change activities across clinical disciplines integrating strong quality improvement principles into the process transformation.
• Assists end users in defining metrics needed to measure change and works closely to help sustain needed process change.
• Effectively works as part of a multidisciplinary team to identify solutions to improve efficiency and the delivery of safe patient care.
• Serves as a resource for multiple applications/systems
• Participates as a clinical workflow resource for new implementations as well as ongoing optimization of existing products and workflows.
• Responsible for making timely, effective decisions in relation to assigned products
• This position will have contact with both external and internal resources and is expected to work in a professional manner.
• The duties performed by this position may have an organization-wide effect and allow access to confidential information related to both patients and staff.
• Incumbents of this position will be required to make timely, effective decisions using independent judgement and discretion within the appropriate guidelines defined by leadership.
• Works both in an office environment as well as the clinical environment.
• Maintains clinical competency

Qualifications

• Bachelor’s degree with three years clinical experience or diploma/associates degree with 2 years clinical experience.
• EHR experience in ambulatory environment
• Must be a self‑motivated team player that can work under little supervision, with strong organizational and analytical skills.
• Must be able to work both independently and in a team setting and serve as a mentor to others in the department.
• Must be capable of prioritizing multiple projects and meeting deadlines.
• Must demonstrate knowledge and competency in the following areas:
  • satisfactory completion of orientation
  • positive interpersonal and communication skills
  • critical analysis skills
  • ability to resolve complaints/problems
  • customer‑focused philosophy of service delivery
  • ability to use technology and appropriate software to support daily activities
• Maintain clinical competency by meeting ongoing clinical hour requirements in current department as defined by leadership.
• Demonstrated understanding of quality improvement principles
• Flexible scheduling and travel to remote clinics are required.
• After‑hours on‑call and weekend support required
• 401(k)
• Health, Dental and Vision insurance
• Employee assistance program
• AFLAC
• Paid time off

Travel Required

Yes . Often within North Carolina

Education

Required

Bachelor of Science or better in Information Technology or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.